Senior Administrator, Cash Payments Ops

RBC; Kuala Lumpur; On-site; MYR 42,000 - 62,000; Full time

Job summary

RBC in Malaysia is seeking a Customer Service Associate within Wealth Management to support client transactions and respond to inquiries. The role emphasizes clear communication, accurate record-keeping, and addressing complaints with timely follow-up.

Candidates should be comfortable handling financial instruments and payments, collaborating with teams to deliver excellent service and client satisfaction. Strong attention to detail and reliability are essential in this full-time, on-site

Qualifications

• Experience in client-facing banking services and inquiries.
• Ability to analyze customer requests and ensure accuracy.
• Strong record-keeping and follow-up skills.

Responsibilities

• Assists clients with client transaction fulfillment.
• Responds to client inquiries regarding bank products and services via phone or emaill; obtains and analyzes the validity of a customer's requests/complaints.
• Resolves complaints from clients pertaining to banking services and provides follow-up calls when necessary.
• Keeps records of all customer interactions, including inquiries, complaints, actions taken, etc., as well as banking service transactions performed.

Skills

Active Learning

Communication

Critical Thinking

Customer Service

Financial Instruments

Foreign Exchange Transactions

Investment Banking

Microsoft Office

Operational Delivery

Payment Handling

Process Improvements

Teamwork

Time Management

Job description

Job Responsibilities

• Assists clients with client transaction fulfillment.
• Responds to client inquiries regarding bank products and services via phone or emaill; obtains and analyzes the validity of a customer's requests/complaints.
• Resolves complaints from clients pertaining to banking services and provides follow-up calls when necessary.
• Keeps records of all customer interactions, including inquiries, complaints, actions taken, etc., as well as banking service transactions performed.

Job Skills

• Active Learning
• Communication
• Critical Thinking
• Customer Service
• Financial Instruments
• Foreign Exchange Transactions
• Investment Banking
• Microsoft Office
• Operational Delivery
• Payment Handling
• Process Improvements
• Teamwork
• Time Management

Job Details

• Address: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA
• City: Putrajaya
• Country: Malaysia
• Work hours/week: 40
• Employment Type: Full time
• Platform: WEALTH MANAGEMENT
• Job Type: Regular
• Posted Date: 2026-09-07
• Application Deadline: 2026-11-07

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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