Seller Growth Strategist

Concentrix; Cyberjaya; On-site; MYR 42,000 - 64,000; Full time

Job summary

Concentrix in Malaysia seeks a Sales Support Advisor to guide sellers on store performance and adhere to Quality Call flow processes. Your role includes understanding trends, advising on revenue strategies, and maintaining professional tone on calls.

You will build sustainable relationships, meet daily targets, and ensure promises are kept while following SOPs and zero-tolerance policies. Strong communication and ownership are required.

Responsibilities

• Advise sellers on store performance and follow Quality Call flow processes.
• Understand trends in seller performance and advise on revenue-improving moves.
• Build rapport and seller engagement with warm, accountable, timely calls.
• Escalate issues outside scope while adhering to SOPs and policies.
• Capture seller sentiments (help needed, positive, negative) to inform actions.
• Meet daily targets and maintain sustainable relationships through open communication.

Job description

Concentrix in Malaysia seeks a Sales Support Advisor to guide sellers on store performance and adhere to Quality Call flow processes. Your role includes understanding trends, advising on revenue strategies, and maintaining professional tone on calls.

You will build sustainable relationships, meet daily targets, and ensure promises are kept while following SOPs and zero-tolerance policies. Strong communication and ownership are required.