Sales Advisor II (Thai) Drive Targets & Delight Customers

Concentrix CVG Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 39,000 - 58,000; Full time

Job summary

Concentrix CVG Malaysia Sdn. Bhd. in Kuala Lumpur seeks an Advisor II, Sales - Thai to drive sales on every call and deliver friendly, professional service.

You will use probing techniques to uncover customer needs and recommend the most suitable product, while maintaining knowledge of pricing, promotions, and procedures. The role requires a high school diploma with sales exposure, strong communication and negotiation skills, and the ability to multi-task and adapt.

Qualifications

• High school diploma with six months of sales experience preferred.
• Demonstrated sales technique and product knowledge preferred.
• Courteous with strong customer service orientation.
• Strong communication and negotiation skills required.
• Ability to effectively communicate, both written and verbally.
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
• Strong computer navigation skills and PC Knowledge.
• Ability to learn and think conceptually.
• Dependable with proficient attention to detail.
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
• Able to rotate shifts, as needed.

Responsibilities

• Achieving specific sales targets and maximizing sale opportunities on each and every call
• Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
• Maintain broad knowledge of products, pricing, promotions, and procedures
• Ensure service delivered to our customers meets contractual sales goals and other KPIs
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and sales performance
• Answer billing questions by talking through components of customer accounts

Skills

Sales experience

Communication skills

Negotiation skills

Customer service orientation

Multi-tasking

Written and verbal communication

Adaptability

Education

High school diploma

Job description

Concentrix CVG Malaysia Sdn. Bhd. in Kuala Lumpur seeks an Advisor II, Sales - Thai to drive sales on every call and deliver friendly, professional service.

You will use probing techniques to uncover customer needs and recommend the most suitable product, while maintaining knowledge of pricing, promotions, and procedures. The role requires a high school diploma with sales exposure, strong communication and negotiation skills, and the ability to multi-task and adapt.