Renewal Sales Strategist (Advisor)

Concentrix; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Concentrix Kuala Lumpur is seeking a Specialist, Renewal Sales (Advisor) to drive renewals, upsell opportunities, and maintain customer relationships. You will deliver accurate forecasts, develop product knowledge, and maintain CRM records while collaborating with a Sales Manager and channel partners to achieve revenue targets.

The role emphasizes high-volume outbound engagement via phone and email, leveraging advanced Excel functions for data insights and performance metrics, while ensuring a

Qualifications

• Experience in selling renewals and upsell opportunities.
• Ability to forecast weekly, monthly, and quarterly results.
• Strong product knowledge and technical understanding of services.

Responsibilities

• Sell renewals and services; identify upsell opportunities.
• Maintain high-volume customer interactions via phone and email.
• Provide accurate weekly, monthly, and quarterly sales forecasts.
• Maintain CRM records for customers, sales, and engagement data.
• Collaborate with Sales Manager and channel partners to drive revenue.

Skills

Sales

Renewals

Forecasting

CRM

Excel (Advanced)

VLOOKUP

XLOOKUP

Pivot Tables

Data analysis

Tools

CRM system

Excel (Advanced)

Job description

Concentrix Kuala Lumpur is seeking a Specialist, Renewal Sales (Advisor) to drive renewals, upsell opportunities, and maintain customer relationships. You will deliver accurate forecasts, develop product knowledge, and maintain CRM records while collaborating with a Sales Manager and channel partners to achieve revenue targets.

The role emphasizes high-volume outbound engagement via phone and email, leveraging advanced Excel functions for data insights and performance metrics, while ensuring a