Customer Acquisition Specialist — Growth & Engagement

Concentrix Malaysia Sdn. Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Concentrix Malaysia Sdn. Bhd is seeking a Specialist, Customer Acquisition (advisor) to demonstrate value of client products, drive outbound sales, and renew contracts. You will manage high-volume customer outreach by phone and email and contribute to forecasts.

The role requires strong product knowledge, ability to handle objections, and collaboration with the Sales Manager to deliver a professional customer experience.

Responsibilities

• The Sales Representative is responsible for demonstrating the value and benefits of our client's products or services through customer engagement, with a primary focus on selling and/or renewing contracts.
• This role is responsible for effectively articulating the value of products or services to customers.
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day - majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

Job description

Concentrix Malaysia Sdn. Bhd is seeking a Specialist, Customer Acquisition (advisor) to demonstrate value of client products, drive outbound sales, and renew contracts. You will manage high-volume customer outreach by phone and email and contribute to forecasts.

The role requires strong product knowledge, ability to handle objections, and collaboration with the Sales Manager to deliver a professional customer experience.