B2B Sales Advisor II — Drive Growth & Solutions

Concentrix; Kuala Lumpur; On-site; MYR 38,000 - 62,000; Full time

Job summary

Concentrix in Malaysia is seeking an Advisor II for B2B Sales based at KL Sentral. The role involves handling inbound and outbound calls, processing orders, and selling client products and services while delivering basic customer service support.

You will work to achieve sales targets, use probing to identify customer needs, maintain knowledge of products and promotions, and ensure service meets KPIs. English proficiency is required for this full-time position.

Responsibilities

• Sell products and services and process customer orders.
• Provide and receive information; basic customer service support.
• Achieve sales targets and maximise opportunities on every call.
• Use probing techniques to identify customer needs and offer suitable products.
• Maintain knowledge of products, pricing, promotions and procedures.
• Ensure service meets sales goals and KPIs.
• Greet customers professionally and build rapport.
• Listen to customer needs; demonstrate empathy.
• Clarify requirements; document accounts as required.
• Contribute to activities to improve satisfaction and sales performance.
• Answer billing questions by explaining account components.

Job description

Concentrix in Malaysia is seeking an Advisor II for B2B Sales based at KL Sentral. The role involves handling inbound and outbound calls, processing orders, and selling client products and services while delivering basic customer service support.

You will work to achieve sales targets, use probing to identify customer needs, maintain knowledge of products and promotions, and ensure service meets KPIs. English proficiency is required for this full-time position.