Customer Success Advocate

Concentrix; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

Concentrix in Kuala Lumpur is seeking a proactive customer support representative who enjoys talking to people and solving problems. The role focuses on converting customers into passionate evangelists by delivering friendly, knowledgeable assistance across channels.

You will handle calls, emails, and chats, provide product and pricing information, collaborate with internal teams, and perform data entry across platforms.

Qualifications

• 1–3 years of relevant work experience
• Excellent phone etiquette and verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Skills

Strong communication

Customer service

Multitasking

Job description

Concentrix in Kuala Lumpur is seeking a proactive customer support representative who enjoys talking to people and solving problems. The role focuses on converting customers into passionate evangelists by delivering friendly, knowledgeable assistance across channels.

You will handle calls, emails, and chats, provide product and pricing information, collaborate with internal teams, and perform data entry across platforms.