Sea Logistics Operational Key Account Expert

Kuehne + Nagel (SGMY)

George Town

On-site

MYR 100,000 - 167,000

Full time

14 days+

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Job summary

Kuehne+Nagel in Malaysia seeks a Sea Logistics Operational Key Account Expert to manage and expand strategic customer relationships from an operational perspective. You will drive customer satisfaction, optimize processes, and support vital deliveries including healthcare and technology shipments.

The role requires proactive problem-solving, exceptional communication, and a strong focus on cost-saving and operational excellence within Sea Logistics.

Qualifications

Experience in freight forwarding, ideally within Sea Logistics.
Advanced expertise in customer management, ensuring engagement and satisfaction throughout the customer lifecycle.
Highly customer-oriented mindset, focused on delivering solutions that meet changing needs.
Advanced decision making and problem-solving skills.
First experience in financial acumen and decision-making.
Strong communication skills with the ability to convey ideas effectively to different stakeholders.
Strong collaboration skills and team-oriented mindset.
Proactive and solutions-focused with a focus on optimizing customer experience.
Openness to change and continuous improvement efforts to enhance processes and customer satisfaction.
Fluent in local language and advanced English proficiency (written and verbal)

Responsibilities

Establish and maintain strong, long-lasting relationships with customers through regular communication, meetings, and feedback sessions.
Serve as the main operational point of contact for assigned key accounts, ensuring client needs are met efficiently.
Clarify, negotiate if needed, and formalize operational requirements with the customer in cooperation with KN departments.
Increase customer satisfaction and loyalty through the design and implementation of customer-specific solutions.
Identify cost improvement opportunities and coordinate with KN and client resources to achieve savings.
Facilitate the implementation of new business by understanding customer requirements and acting as a subject matter expert for KN's capabilities.
Monitor and ensure delivery against financial targets and KPI
Log all interactions in CRM system (CoreLog)
Ensure prompt pricing and manage end-to-end spot quotes, including rebates in SeaQuote.

Job description

Sea Logistics Operational Key Account Expert

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

The Sea Logistics Operational Key Account Expert is responsible for maintaining and expanding relationships with strategically important customers mainly by providing an outstanding customer experience from an operational perspective. This role requires a dynamic and customer-centric individual who can manage the operational aspects of key accounts, ensuring high levels of customer satisfaction that ultimately lead to retention and growth

How you create impact

Establish and maintain strong, long-lasting relationships with customers through regular communication, meetings, and feedback sessions. Regularly engage to better understand customer requirements, establish trust

Serve as the main operational point of contact for assigned key accounts (overarching; customer requests not directly related to immediate day-to-day operations), ensuring client needs are met efficiently

Clarify, negotiate if needed, and formalize operational requirements with the customer (in cooperation with concerned KN departments)

Increase customer satisfaction and loyalty through the design and implementation of customer-specific solutions.

Identify cost improvement opportunities, building on existing operational capabilities and client relationships; engage KN and customer resources to achieve cost savings

Facilitate the implementation of new business by having customer knowledge and understanding their requirements, as well as acting as a subject matter expert for KN's internal operational capabilities.

Execute specific customer defined analytical functions in support of export and import activities and regulatory requirementsfrom expert

Ensure all interactions are logged in CRM system (CoreLog)

Ensure delivery against all financial targets and strategic objectives

Ensure prompt pricing and manage end-to-end spot quotes, and capturing of all rebates in SeaQuote

Ensuring a high proficiency in KN applications and eTouch tools through training empowers our CCL to effectively offer these tools to our customers

Completion of the Customer Profile (CP), (Business Profile) and Standard Operating Procedure (SOP) after the initial customer meeting

Monitoring customer profitability and maximize Gross Profit (GP) on customer level

Identify financial risks and collaborate with stakeholders to develop mitigation strategies so to ensure that customer profitability does not decline

Monitor and follow up on accounts receivable overdue aging so to raise with the customer and ensure bad debts are minimized

What we would like you to bring

Experience in freight forwarding, ideally within Sea Logistics

Advanced expertise in customer management, ensuring engagement and satisfaction throughout the customer lifecycle

Highly customer-oriented mindset, focused on delivering solutions that meet changing needs

Advanced decision making and problem-solving skills

First experience in financial acumen and decision-making

Strong communication skills with the ability to convey ideas effectively to different stakeholders

Strong collaboration skills and team-oriented mindset

Proactive and solutions-focused with a focus on optimizing customer experience

Openness to change and continuous improvement efforts to enhance processes and customer satisfaction

Fluent in local language and advanced English proficiency (written and verbal)

What's in it for you

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
How many years' experience do you have as a Key Account Specialist?
Do you have freight forwarding experience?

Logistics, Freight & Delivery Services 101-1,000 employees

Since 1890, when the business was founded in Bremen, Germany, by August Kuehne and Fredrich Nagel, Kuehne + Nagel has grown into one of the world's leading logistics providers. Today, the Kuehne + Nagel Group has with approximately 76,000 employees at some 1,300 locations in over 100 countries.

The Kuehne + Nagel Group is one of the world’s leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on high value-added segments such as IT-based integrated logistics solutions. Further information can be found at www.kuehne-nagel.com Our key business activities and market position are built on the company's truly world class capabilities:

Contract Logistics & Integrated Logistics: Top 3 global contract logistics provider

Worldwide network of warehouse and distribution facilities

Number 1 global lead logistics provider

Road & Rail Logistics: European Top 6 provider

We provide logistics services to virtually all key industry sectors including:

Aerospace

Automotive

FMCG

High Tech

Oil & Gas Logistics

Retail

Kuehne + Nagel is financially strong, stable and independent. Our global logistics network, cutting-edge IT systems, in-house expertise and excellent customer service is proof of our dedication to be the market leader. These attributes have placed us at the forefront of our industry, and positioned us to continue increasing the scope of our customer solutions and services.

Kuehne + Nagel gives employees the opportunity to learn and develop; to grow and perform to their fullest potential. We offer a truly global work environment and a reward package that commensurate with experience. You may visit our page at http://www.kn-portal.com/about_us/careers/learning_development/