Road Logistics Customer Care & Operations Specialist

Kuehne+Nagel; Seberang Perai; Presencial; MYR 36.000 - 48.000; Jornada completa

Descripción de la vacante

Kuehne+Nagel in Penang, Malaysia, is looking for a Customer Service Coordinator to join our Freight Forwarding team. You will manage order entry, processing, and coordination with internal teams to ensure timely and accurate service delivery.

Key duties include tracking shipments, updating customers, resolving issues, maintaining records, and preparing reports on feedback and performance. You will work closely with logistics, finance and operations to create a seamless customer experience.

Formación

• Diploma or equivalent required.
• Excellent communication and interpersonal skills.
• Able to communicate in English and Malay.
• Ability to handle multiple tasks and manage priorities.
• Proficient in Microsoft Office.
• Strong problem-solving and conflict resolution skills.

Responsabilidades

• Manage order entry and processing to ensure smooth operation.
• Coordinate with internal teams to ensure timely and accurate delivery of services.
• Track shipments and provide updates to customers.
• Ensure orders meet delivery deadlines, service quality, and regulatory standards.
• Resolve customer complaints or issues in a timely manner, escalating when needed.
• Keep customers informed about order/shipment status.
• Maintain records of customer interactions, sales activities, and service issues.
• Prepare reports on customer feedback, sales performance, and areas for improvement.
• Assist in tracking KPIs to measure customer service success; collaborate with logistics, finance and operations.

Conocimientos

Strong communication

Interpersonal skills

Bilingual English/Malay

Multitasking & prioritization

Problem-solving

Conflict resolution

Educación

Diploma or equivalent

Herramientas

Microsoft Office

Descripción del empleo

It’s more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

How you create impact

• Manage order entry and processing to ensure the smooth operation.
• Coordinate with internal teams to ensure timely and accurate delivery of services.
• Track shipments and provide updates to customers.
• Ensure that customer orders meet delivery deadlines, service quality, and regulatory standards.
• Resolve customer complaints or issues in a timely manner, escalating to management as needed.
• Ensure that customers are kept informed about the status of their orders or shipments.
• Maintain accurate records of customer interactions, sales activities, and service issues.
• Prepare reports on customer feedback, sales performance, and potential areas for improvement.
• Assist in tracking KPIs to measure customer service success Work closely with other departments (logistics, finance, and operations) to ensure smooth customer experience.

What we would like you to bring

• Diploma or equivalent.
• Strong communication and interpersonal skills.
• Able to communicate in English and Malay.
• Ability to handle multiple tasks and manage priorities.
• Proficient in Microsoft Office
• Problem-solving and conflict resolution skills.

What's in it for you

At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact on business, on customers, and on careers. Here’s what you can look forward to:

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
• People-Centric Culture: Join a team where your voice matters and people genuinely care.
• Learning & Development: Grow with us personally and professionally through world-class training and career pathways.
• Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
• Rewards & Recognition: Get rewarded for your passion, performance, and potential.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.