Sea Logistics Operational Care Specialist, Export

Kuehne+Nagel; Shah Alam; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Global Exposure

People-Centric Culture

Learning & Development

Innovation & Sustainability

Rewards & Recognition

Stability with Agility

Job summary

Kuehne+Nagel is seeking a Freight Forwarding professional to join the Operational Care Team in Malaysia. You will execute bookings, generate export documents, and liaise with Customer Care Specialists to meet requirements.

This role emphasizes governance, regulatory compliance, and timely execution to uphold our customer promises. Join a global logistics leader focused on operational excellence, data quality, and customer satisfaction while delivering end-to-end transport solutions and

Qualifications

• Experience in freight forwarding, ideally within Sea Logistics.
• Strong customer management and engagement throughout the customer lifecycle.
• Customer-oriented mindset with a solutions focus to changing needs.
• Strong communication skills with stakeholders across functions.
• Advanced decision making and problem solving abilities.
• Fluent in local language and advanced English proficiency.

Responsibilities

• Create/complete shipment details in the internal transport system, coordinate with stakeholders, and organise transport while considering country regulations and export compliance.
• Monitor and report on operational performance of carriers and vendors with accurate data for customer reporting.
• Prepare documentation such as BAL, OBL instructions, VGM and filings within required timelines.
• Review shipping instructions for deviations and ensure alignment with regulations and routing information.
• Support and resolve supplier invoices, rate discrepancies, claims and disputes.

Skills

Freight forwarding experience

Customer management

Communication skills

Collaboration

Problem solving

Customer-oriented

Job description

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

You will be joining our Operational Care Team to add your expertise + skills to the delivery of Operational Excellence.

How you create impact

You will be enabling transport activities by executing bookings, entering orders + generating all required export documentation while liaising with our Customer Care Specialists to ensure all requirements are met (in a timely and efficient manner). As always, these activities are in line with all relevant governance + regulatory requirements.

• To create/complete shipment details in our internal transport management system, coordinate with all involved stakeholders + organize transport based on the customer promise, obtain DG approvals where required, escalating discrepancies as required.


• To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.


• To create files for consolidation containers (Master).


• To review + ensure alignment of shipping instructions including clarifying any deviations/conflicts while taking country regulations, export compliance, rate + routing information into consideration.


• To issue + accurately submit/issue all required documentation (issue BAL specimen, carrier OBL instructions, VGM and security filings, sales invoices) within 24 hours of departure.


• To ensure departure confirmations (or deviations v. scheduled) are shared with CCLs.


• To release BAL B/L as per Financial Guidelines + working instructions.


• To ensure cost awareness + efficiency through timely, accurate cost/revenue updates including profit maximization by providing cost awareness to the CCLs.


• To check + verify incoming supplier invoices, including initiating + resolving any rate discrepancies.


• To support and resolve claims + disputes.

What we would like you to bring

• Experience in freight forwarding, ideally within Sea Logistics


• Advanced expertise in customer management, ensuring engagement and satisfaction throughout the customer lifecycle


• Highly customer-oriented mindset, focused on delivering solutions that meet changing needs


• Advanced decision making and problem-solving skills


• First experience in financial acumen and decision-making


• Strong communication skills with the ability to convey ideas effectively to different stakeholders


• Strong collaboration skills and team-oriented mindset


• Proactive and solutions-focused with a focus on optimizing customer experience


• Openness to change and continuous improvement efforts to enhance processes and customer satisfaction


• Fluent in local language and advanced English proficiency (written and verbal)

What's in it for you

At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact on business, on customers, and on careers. Here’s what you can look forward to:

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.


• People-Centric Culture: Join a team where your voice matters and people genuinely care.


• Learning & Development: Grow with us personally and professionally through world-class training and career pathways.


• Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.


• Rewards & Recognition: Get rewarded for your passion, performance, and potential.


• Stability with Agility: Enjoy the best of both worlds a trusted global brand with a startup spirit.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.