Sea Logistics Operational Care Expert, ISC

Kuehne+Nagel; Shah Alam; On-site; MYR 78,000 - 134,000; Full time

Job summary

Kuehne+Nagel in Malaysia is seeking a motivated team member for our Sea Logistics group. You will support customers, help optimize processes, and ensure the reliable delivery of medicines, toys, and important machine parts across the global supply chain.

You will engage with destinations and regional teams to resolve queries, process orders, and provide accurate customer data and reporting. This role offers exposure to a leading global logistics provider and growth opportunities.

Qualifications

• Experience supporting customers and resolving queries.
• Knowledge of forwarding processes and market understanding.
• Ability to maintain accurate customer data and reporting.
• Team collaboration across destinations and regional functions.

Responsibilities

• Support customers by providing helpful information and resolving queries.
• Enter and track customer orders in the IT systems.
• Provide frontline support to ensure satisfaction with ISC products.
• Assist in documenting quotations and opportunities per account strategy.
• Collaborate with destinations and regional stakeholders to drive engagement.
• Contribute to continuous process improvements and data quality.
• Analyze and resolve complaints, identifying root causes.
• Help meet financial targets and strategic objectives across ISC.

Job description

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

How you create impact

You will be part of our Sea Logistics team, adding your expertise + skills to the delivery of customer + operational excellence.

You are responsible to support our customers by providing helpful information, answering queries + resolving complaints.

Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our International Supply Chain (ISC) products, services + features.

What we would like you to bring

• To qualify + enter customer orders into the operational execution process.
• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the destinations + regional stakeholders.
• To provide, document, follow-up on quotations + opportunities in line with the customer account strategy.
• To ensure complete + correct customer contact data, service data + changes in KN systems while ensuring a best-in-class onboarding + high level of data quality + timeliness including setting up + consistently providing customer reporting.
• To consistently perform purchase order + shipment qualification in line with working instructions to ensure full + complete handovers to the OCC, optimizing the customer experience.
• To contribute as process owner on continuous improvements of processes + controls for lean processes focusing on cost effectiveness + productivity.
• To document, resolve, analyze all complaints, then identify, share + eliminate root causes.
• To ensure delivery of all financial targets + strategic objectives across International Supply Chain (ISC).

What's in it for you

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
• People-Centric Culture: Join a team where your voice matters and people genuinely care.
• Learning & Development: Grow with us personally and professionally through world-class training and career pathways.
• Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
• Rewards & Recognition: Get rewarded for your passion, performance, and potential.
• Stability with Agility: Enjoy the best of both worlds a trusted global brand with a startup spirit.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.