Network Consultant - Hybrid Systems

Singtel; Kuala Lumpur; On-site; Confidential; Full time

Job summary

Singtel KL Sudong MY Sdn Bhd, part of Singtel, is launching its Global Business Services Center in Kuala Lumpur. This role is in Enterprise Service Delivery & Operations and owns the health of managed systems, networks and hybrid-cloud services, leading 24x7 NOC delivery and serving as Tier-2 escalation.

You will protect service continuity, accelerate restorations, strengthen engineering capability, and build customer trust as part of a global telecommunications leader delivering dependable

Qualifications

• Bachelor’s degree in Computer Information Systems is required.
• 2–4 years in IT Service Management with network and systems experience.
• Strong networking, systems, VMware, storage, and virtualization skills.
• Ability to apply ITIL incident, problem, change, and service management processes.
• Experience supporting NOC, data centre, infra-operations, or managed services.
• Ability to lead or mentor 24x7 operational teams while managing priorities.
• Experience with public cloud services (AWS, Azure, Google Cloud).

Responsibilities

• Lead daily NOC operations to maintain continuous 24x7 monitoring and support of system, network, and hybrid-cloud services.
• Coordinate shift engineers, handovers, escalations, and work priorities to meet operational procedures and service commitments.
• Monitor KPIs, SLAs, incidents, and service requests to ensure timely response, resolution, and service restoration.
• Act as the primary Tier 2 escalation point for complex infrastructure issues, working with internal teams, vendors, and customers.
• Improve team and service performance through technical coaching, incident trend analysis, risk reviews, and continuous improvement initiatives.

Skills

IT Service Management

Network & Systems

VMware

Storage

Virtualization

Hybrid-cloud

ITIL

NOC

Data Centre

Infrastructure Operations

Team Leadership

Public Cloud AWS

Public Cloud Azure

Public Cloud Google Cloud

Education

Bachelor’s Degree in Computer Information Systems

Job description

Overview

Be a part of something BIG! Say Hello to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)! Singtel is Asia’s leading communications technology group, spanning 21 countries in Asia, Australia, and Africa. We thrive on innovation, digital transformation, and harnessing next‑generation technology to create a more sustainable and digital future. Now, we are bringing this energy to Kuala Lumpur with the launch of our brand‑new Global Business Services Center. As part of Enterprise Service Delivery & Operations, this role owns the operational health of managed system, network and hybrid‑cloud services. You will lead 24x7 NOC delivery and act as the Tier‑2 escalation point, protecting service continuity, accelerating restoration, strengthening engineering capability and building customer trust. Your work supports Singtel Group’s ambition to deliver dependable digital services that help enterprise customers operate with confidence.

Responsibilities

• Lead daily NOC operations to maintain continuous 24x7 monitoring and support of system, network, and hybrid‑cloud services.
• Coordinate shift engineers, handovers, escalations, and work priorities to meet operational procedures and service commitments.
• Monitor KPIs, SLAs, incidents, and service requests to ensure timely response, resolution, and service restoration.
• Act as the primary Tier 2 escalation point for complex infrastructure issues, working with internal teams, vendors, and customers.
• Improve team and service performance through technical coaching, incident trend analysis, risk reviews, and continuous improvement initiatives.

Qualifications

• Graduate from a Bachelor’s Degree in Computer Information Systems.
• Minimum 2-4 years of IT Service Management and experience in a Network, Systems environment.
• Strong technical capability across networks, systems, VMware, storage, virtualization, and hybrid‑cloud technologies.
• Ability to troubleshoot complex infrastructure incidents and apply ITIL incident, problem, change, and service‑management processes.
• Experience supporting NOC, data‑centre, infrastructure‑operations, or managed‑services environments.
• Ability to lead or mentor operational support teams in a 24x7 environment while managing competing priorities.
• Capability to support public‑cloud services across AWS, Azure, or Google Cloud and work effectively with customers and vendors.

Benefits

Your Career Growth Starts Here.