Customer Service Assistant (Air and Sea Freight)

Centre Side Express Sdn Bhd; Klang City; On-site; MYR 36,000 - 48,000; Full time

Job summary

Centre Side Express Sdn Bhd in Klang is seeking a Customer Service Assistant for Air and Sea Freight to handle inquiries, coordinate shipments and maintain smooth communication between customers and the operations team.

The role requires at least 1 year of experience in customer service or logistics, strong English and Bahasa Malaysia, and the ability to work independently or as part of a team in a fast-paced environment.

Qualifications

• Minimum 1 year of experience in customer service, logistics or freight forwarding.
• Good communication and interpersonal skills.
• Proficient in English and Bahasa Malaysia.

Responsibilities

• Handle customer enquiries via phone, email, WhatsApp and other channels.
• Attend to requests, feedback and complaints professionally and promptly.
• Coordinate with operations, warehouse and drivers to arrange shipments.
• Provide customers with shipment status updates and delivery schedules.
• Follow up on pending shipments and required documents.
• Maintain customer service records and necessary documentation.
• Liaise with customers on pickup, delivery and shipment requirements.
• Escalate issues to supervisor when necessary.
• Build good relationships with customers and internal teams.
• Perform other duties as assigned.

Skills

Customer service

Communication

Logistics

Job description

Customer Service Assistant (Air and Sea Freight)

We are looking for a responsible and customer-oriented Customer Service to join our team in Klang. The successful candidate will be responsible for handling customer enquiries, coordinating shipment arrangements, providing shipment updates, and ensuring smooth communication between customers and the operations team.

Key Responsibilities

Handle customer enquiries through phone, email, WhatsApp and other communication channels.

Attend to customer requests, feedback and complaints professionally and promptly.

Coordinate with the operations team, warehouse, drivers and other relevant departments to ensure smooth shipment arrangements.

Provide customers with accurate updates on shipment status, delivery schedules and related matters.

Follow up on pending shipments, deliveries, documents and customer requests.

Prepare and maintain customer service records, reports and necessary documentation.

Liaise with customers regarding pickup, delivery and shipment requirements.

Ensure customer information and shipment details are updated accurately in the system.

Monitor and follow up on outstanding issues until proper resolution is achieved.

Escalate operational or customer-related issues to the supervisor or manager when necessary.

Maintain good working relationships with customers and internal departments.

Perform other duties and responsibilities assigned by the management.

Requirements

Minimum 1 year of experience in customer service, logistics, freight forwarding in Airfreight and Sea freight.

Good communication and interpersonal skills.

Able to communicate effectively in English and Bahasa Malaysia.

Experience with logistics (Air and Sea) or transportation operations will be an added advantage.

Able to work independently and as part of a team.

Responsible, organised, proactive and customer-oriented.

Able to work under pressure and manage multiple tasks.

Opportunities for promotion

Centre Side Express Sdn Bhd is locally registered Bumiputera company, which has grown manifolds since its incorporation in the year 2003, CSE Group of companies specialized in transportation and logistics solution, across major industries, especially Oil & Gas Aerospace construction and etc. Our HQ is based in Klang, Selangor and as part of our business expansion plan, we wish to write qualified candidates to join and grown with us.

Centre Side Express Sdn Bhd is locally registered Bumiputera company, which has grown manifolds since its incorporation in the year 2003, CSE Group of companies specialized in transportation and logistics solution, across major industries, especially Oil & Gas Aerospace construction and etc. Our HQ is based in Klang, Selangor and as part of our business expansion plan, we wish to write qualified candidates to join and grown with us.