Sales Support Associate — E‑commerce & IT Helpdesk

Concentrix; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

Concentrix Malaysia is seeking an Associate, Sales Support to service inbound queries for SAP store listed products via live chat and tickets, and demonstrate products to potential customers during conference calls.

You will escalate issues, update clients on status, collect feedback, and provide accurate product and policy information while working with internal and external teams to ensure smooth order processing.

Qualifications

• Minimum 3 years experience in Customer Service.
• Understand E-commerce.
• Understand Software and Hardware.
• Excellent verbal and written communication skills in English.
• Diploma and above.
• Minimum 2 years experience in IT or relevant experiences.
• Be familiar with the Computer and Laptop.

Responsibilities

• Respond to inbound inquiries via live chat and tickets.
• Demonstrate products to SAP potential customers via conference calls.
• Escalate requests and keep clients updated on status.
• Log and resolve post-sale issues professionally.
• Provide product and policy information and assist with orders.
• Coordinate with internal and external teams to understand requirements.

Skills

Customer service

English proficiency

Excel basics

Programming basics

Sales experience

Team player

Education

Diploma or higher

Job description

Concentrix Malaysia is seeking an Associate, Sales Support to service inbound queries for SAP store listed products via live chat and tickets, and demonstrate products to potential customers during conference calls.

You will escalate issues, update clients on status, collect feedback, and provide accurate product and policy information while working with internal and external teams to ensure smooth order processing.