English-Speaking Customer Experience Specialist

lyreco; Johor; On-site; MYR 32,000 - 52,000; Full time

Job summary

Lyreco Malaysia in Johor is seeking a Customer Service Executive to handle inquiries via email, phone, and live chat, ensuring accurate product knowledge and high-quality service.

You will process orders in SAP, maintain customer records, and coordinate with internal teams to resolve issues promptly, with weekend training as needed and participation in rotating public-holiday coverage for Singapore market.

Qualifications

• Diploma qualification in any discipline.
• Proficient SAP user with strong MS Office skills.
• Excellent English written and verbal communication.
• Minimum 2 years of experience in Customer Service/Call Centre in English.

Responsibilities

• Handle incoming customer communications via phone, email, and live chat in English.
• Process, update, and maintain customer accounts in the SAP system.
• Resolve queries, complaints, or litigations with follow-up until closure in English.
• Receive and process orders via telephone, email, or online platforms in English.
• Coordinate and manage customer complaint escalations with inter-departments.
• Perform daily operational tasks in line with Lyreco standards and procedures.
• Highlight and escalate change requests to management for review and approval.
• Own assigned workflow and ensure smooth operations.
• Respond professionally to meet customer expectations and deliver high-quality service.

Skills

English proficiency

Customer service

Communication skills

Education

Diploma

Tools

SAP

Microsoft Office

Job description

Lyreco Malaysia in Johor is seeking a Customer Service Executive to handle inquiries via email, phone, and live chat, ensuring accurate product knowledge and high-quality service.

You will process orders in SAP, maintain customer records, and coordinate with internal teams to resolve issues promptly, with weekend training as needed and participation in rotating public-holiday coverage for Singapore market.