Entry-Level Sales Support Advisor — Customer-Centric Wins

Concentrix; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

Concentrix Malaysia seeks an Advisor I, Sales Support-English to handle inbound/outbound calls and online inquiries, selling basic products and processing orders while delivering essential customer service.

You will use scripts, maintain product knowledge, and strive to meet sales targets with courteous, professional service in a fast-paced environment. This role requires teamwork and adaptability in Kuala Lumpur.

Qualifications

• High school diploma with 3–6 months of sales experience
• Courteous with strong customer service orientation
• Strong communication and negotiation skills
• Clear written and verbal communication
• Ability to multitask in a fast-paced environment
• Basic computer navigation skills
• Team or independent work capability
• Dependable with attention to detail
• Patient and professional in customer interactions
• Shift rotation may be required

Responsibilities

• Achieve specific sales targets and maximize sale opportunities on each call
• Use script techniques to identify needs and offer suitable products
• Maintain knowledge of products, pricing, and promotions
• Ensure service meets contractual sales goals and KPIs
• Greet customers in a courteous, friendly, professional manner
• Listen to customer needs and build rapport
• Clarify requirements and provide solutions using available tools
• Prepare complete and accurate work and note accounts
• Participate in activities to improve satisfaction and sales
• Answer billing questions by discussing account components

Skills

Sales experience

Customer service

Communication

Negotiation

Multitasking

Computer literacy

Teamwork

Attention to detail

Education

High school diploma

Job description

Concentrix Malaysia seeks an Advisor I, Sales Support-English to handle inbound/outbound calls and online inquiries, selling basic products and processing orders while delivering essential customer service.

You will use scripts, maintain product knowledge, and strive to meet sales targets with courteous, professional service in a fast-paced environment. This role requires teamwork and adaptability in Kuala Lumpur.