Associate, Sales Support

cnx; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

cnx in Kuala Lumpur is seeking an Associate, Sales Support to service inbound inquiries via live chat and tickets, and to demonstrate products to potential SAP customers through conference calls.

Ideal candidates have 3+ years in customer service, understand e-commerce and software/hardware basics, and possess strong English communication. Diploma or higher and IT exposure are preferred.

Qualifications

• Minimum 3 years experience in Customer Service
• Understand E-commerce
• Understand Software and Hardware
• Excellent verbal and written communication skills in English
• Minimum 2 years experience in IT or relevant experiences
• Be familiar with computers and laptops

Responsibilities

• Respond to inbound inquiries via live chat and incoming tickets
• Demonstrate products to SAP potential customers via conference calls
• Escalate client requests and complaints to appropriate channels
• Update clients about requests and complaints status
• Log and resolve post-sale requests with professionalism
• Provide general sales and policy information and assist with order status
• Engage with internal and external parties to understand requirements for execution

Skills

Sales representation

Technical customer support

Programming basics

Math skills

Teamplayer

Critical thinking

Education

Diploma and above

Tools

Excel

Job description

Associate, Sales Support

Job Description

Associate, Sales Support role is responsible for servicing the inbound que pertaining to SAP store listed products via:

• Live chat
• Incoming Tickets

In addition, the role is responsible for the demonstration of required products to SAP potential customers via conference calls.

• Escalate clients' requests and complaints to appropriate channels.
• Update clients about their requests and complaints status accordingly
• Gather client's feedback, identify problem trends, and report to supervisor for discussion or service enhancement. "Resolve and accurately log customer's post-sale requests with the highest level of professionalism.
• Services may include responding to general order status and delivery queries, expediting delivery, determining price eligibility, determining return eligibility, retaining customers, and if necessary, canceling order lines/orders, and providing general sales and policy information""
• Escalating issues which are beyond the training level provided.
• Provide full support to end user following protocols agreed between Webhelp and our client, focusing on quality and appropriate communication
• Engage with internal & external parties to understand requirements for execution

Additional Job Description

• Minimum 3 years experience in Customer Service
• Have an understanding about E-commerce.
• Understand Software and Hardware
• Excellent verbal and written communication skills in English
• Education level: Diploma and above
• Minimum 2 years experience in IT or relevant experiences
• Be familiar with the Computer and Laptop

Necessary Skills

• Basic knowledge about Excel
• Basic knowledge about any programming languages
• Have sales representative experience.
• Having technical customer support is an advantage.
• Basic mathematical skills
• Be able to work in a multinational team and be a team player
• Have a problem solving and critical thinking mind.

Privacy and Information security

• Adhere security requirements in the process.
• Protect the privacy of personal information.

Location

MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak

Language Requirements

English

Time Type

Full time

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