B2B Sales Support Lead

Concentrix

Kuala Lumpur

On-site

MYR 90,000 - 150,000

Full time

14 days+

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Job summary

Concentrix in Malaysia is seeking an Associate Manager, B2B Sales Support to supervise the daily activities of the Sales Support team and ensure client support meets SLAs. You will drive performance, manage workloads, and coordinate with clients and sales teams to align on KPIs while guiding execution and strategic objectives.

The role requires strong leadership and communication to foster a positive team environment and deliver consistent service quality across diverse clients and fast-paced

Qualifications

Responsibilities

Supervise day-to-day activities of a Sales Support team to ensure client support and SLAs
Monitor performance metrics and staff matters to support development and engagement
Conduct regular performance reviews with team members and ensure adherence to the performance management process
Identify and develop succession plans for potential leaders within the team to maintain a strong talent pipeline
Facilitate management meetings and team huddles to keep the team informed about business updates and motivate team members
Lead internal operational reviews and alignment meetings with clients and sales counterparts to achieve desired business outcomes
Collaborate with cross-functional teams to optimize processes and systems that enhance the customer experience for assigned clients
Maintain clear and timely communication with sales support teams and clients to meet customer expectations and resolve escalations

Job description

The role requires strong leadership and communication to foster a positive team environment and deliver consistent service quality across diverse clients and fast-paced

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