B2B Sales Support Lead

Concentrix; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

Concentrix in Malaysia is seeking an Associate Manager, B2B Sales Support to supervise the daily activities of the Sales Support team and ensure client support meets SLAs. You will drive performance, manage workloads, and coordinate with clients and sales teams to align on KPIs while guiding execution and strategic objectives.

The role requires strong leadership and communication to foster a positive team environment and deliver consistent service quality across diverse clients and fast-paced

Qualifications

Responsibilities

• Supervise day-to-day activities of a Sales Support team to ensure client support and SLAs
• Monitor performance metrics and staff matters to support development and engagement
• Conduct regular performance reviews with team members and ensure adherence to the performance management process
• Identify and develop succession plans for potential leaders within the team to maintain a strong talent pipeline
• Facilitate management meetings and team huddles to keep the team informed about business updates and motivate team members
• Lead internal operational reviews and alignment meetings with clients and sales counterparts to achieve desired business outcomes
• Collaborate with cross-functional teams to optimize processes and systems that enhance the customer experience for assigned clients
• Maintain clear and timely communication with sales support teams and clients to meet customer expectations and resolve escalations

Job description

Concentrix in Malaysia is seeking an Associate Manager, B2B Sales Support to supervise the daily activities of the Sales Support team and ensure client support meets SLAs. You will drive performance, manage workloads, and coordinate with clients and sales teams to align on KPIs while guiding execution and strategic objectives.

The role requires strong leadership and communication to foster a positive team environment and deliver consistent service quality across diverse clients and fast-paced