Sales Representative

Cisly Technologies Sdn. Bhd.; Penang; On-site; MYR 36,000 - 48,000; Full time

Job summary

Cisly Technologies Sdn. Bhd. in Penang is seeking a Sales Representative to support the sales team by handling customer enquiries, understanding requirements, and preparing replies and quotations.

You will coordinate with internal departments, manage orders in the ERP system, track delivery dates, and ensure accurate records from enquiry to order completion. Experience with ERP and multi-channel communication is valued.

Qualifications

• Ability to gather complete information on customer requirements.
• Proficiency in handling customer communications via multiple channels.
• Capability to coordinate with multiple internal departments.
• Experience with ERP systems or internal tracking systems.
• Ability to maintain accurate records and documentation.

Responsibilities

• Assist the sales team in communicating with existing and potential customers via email, phone, WhatsApp, and other communication channels.
• Handle customer enquiries and reply to customer emails promptly and professionally.
• Understand customer requirements and clarify information, including product/part number, specification, quantity, delivery date, technical and shipping requirements.
• Communicate customer requirements to internal departments including Sales, Purchasing, Engineering, Production, and Logistics.
• Assist in preparing quotations based on customer requirements and send quotations and relevant documents to customers.
• Follow up with customers on submitted quotations and pending Purchase Orders.
• Check customer Purchase Orders against quotations and agreed requirements to ensure order information is correct.
• Coordinate internally to ensure customer orders are processed correctly and update customer order status in the ERP system.
• Monitor delivery schedules for customer orders and coordinate with Purchasing, Production, Warehouse, and Logistics on expected completion and delivery dates.
• Maintain proper records of customer enquiries, quotations, Purchase Orders, and communications, and update customer and sales information in the ERP system.

Skills

Customer communication

ERP systems

Cross-functional coordination

Documentation

Multichannel communication

Job description

The Sales Representative is responsible for assisting the sales team in handling customer enquiries, understanding customer requirements, preparing and replying to customer communications, following up on quotations and orders, and coordinating delivery schedules. The role acts as a key contact between customers and internal departments to ensure customer requests are properly understood, communicated, and followed through until order completion.

Key responsibilities

Assist the sales team in communicating with existing and potential customers via email, phone, WhatsApp, and other communication channels

Handle customer enquiries and reply to customer emails promptly and professionally

Understand customer requirements and clarify any unclear information, including product/part number, specification, quantity, required delivery date, technical requirements, and shipping requirements

Communicate customer requirements clearly to relevant internal departments including Sales, Purchasing, Engineering, Production, and Logistics

Assist in preparing quotations based on customer requirements and send quotations and relevant documents to customers

Follow up with customers on submitted quotations and pending Purchase Orders

Check customer Purchase Orders against quotations and agreed requirements to ensure order information is correct

Coordinate internally to ensure customer orders are processed correctly and update customer order status in the ERP system

Monitor delivery schedules for customer orders and coordinate with Purchasing, Production, Warehouse, and Logistics on expected completion and delivery dates

Maintain proper records of customer enquiries, quotations, Purchase Orders, and communications, and update customer and sales information in the ERP system

About you

Ability to gather complete information on customer requirements

Proficiency in handling customer communications via multiple channels

Capability to coordinate with multiple internal departments

Experience with ERP systems or internal tracking systems

Ability to maintain accurate records and documentation