Sales Executive

KS IT SOLUTIONS SDN BHD; Shah Alam; On-site; MYR 33,000 - 61,000; Full time

Job summary

KS IT Solutions is seeking a Sales Coordination professional in Malaysia to qualify and follow up inbound leads, maintain CRM hygiene, and support order processing. You will coordinate handovers to Customer Success and contribute to renewals and upsell efforts.

The role focuses on building strong customer relationships, with 0–1 year of experience and a requirement for Malay and/or English communication skills. A dynamic tech environment awaits in Shah Alam.

Qualifications

• Minimum SPM or Diploma in Business Administration, Marketing, Sales, or related fields.
• 0–1 years of experience in sales coordination, sales support, administrative, or customer service roles.
• Strong communication skills in Malay and/or English (Mandarin is an advantage).

Responsibilities

• Qualify and follow-up inbound leads from marketing campaigns, web forms, and events based on defined criteria.
• Maintain high standards of CRM hygiene by ensuring all opportunities, activities, notes, and deal stages are updated accurately and promptly.
• Track deal progress and flag delays, missing information, or risks to the Sales Manager.
• Submit confirmed/won deals to Operations, Finance, or Fulfilment teams for order processing.
• Coordinate internal handover documentation to ensure a smooth transition to Customer Success or Onboarding teams.
• Support renewal and upsell preparation by generating reports on upcoming renewals, contract status, and customer usage data.

Skills

Communication

Customer service

Malay language

English language

Interpersonal skills

Education

SPM or Diploma in Business Administration, Marketing, Sales, or related fields

Job description

To handle pre-sales and post-sales support and ensure smooth order processing, Customer Relationship Management (CRM) updates, dealer coordination, internal follow-up, to focus on closing deals and managing customer relationships.

Key responsibilities

Qualify and follow-up inbound leads from marketing campaigns, web forms, and events based on defined criteria.

Maintain high standards of CRM hygiene by ensuring all opportunities, activities, notes, and deal stages are updated accurately and promptly.

Track deal progress and flag delays, missing information, or risks to the Sales Manager.

Submit confirmed/won deals to Operations, Finance, or Fulfilment teams for order processing.

Coordinate internal handover documentation to ensure a smooth transition to Customer Success or Onboarding teams.

Support renewal and upsell preparation by generating reports on upcoming renewals, contract status, and customer usage data.

About you

Minimum SPM or Diploma in Business Administration, Marketing, Sales, or related fields.

0–1 years of experience in sales coordination, sales support, administrative, or customer service roles.

Strong communication skills in Malay and/or English (Mandarin is an advantage)

Customer-focused with strong interpersonal skills

About us

KS IT Solutions is a fast-growing tech company delivering high-performance wireless communications and managed IT solutions across Malaysia. With presence in Kuala Lumpur, Klang Valley, Penang, and Johor, we specialize in enterprise IT infrastructure, network connectivity, fibre solutions, and data centre services. We pride ourselves on combining strong technical expertise with competitive pricing strategies and reliable service delivery.

Play a key role in shaping customer experience and maintaining strong client relationships.

Exposure to telecom services and opportunities to grow into account management roles.

Dynamic work environment focused on service excellence.