Sales Coordinator

PERSOL Workforce Solutions Malaysia Sdn Bhd; Penang; On-site; MYR 30,000 - 46,000; Full time

Job summary

PERSOL Workforce Solutions Malaysia Sdn Bhd seeks an experienced Sales & Service Administration professional in Penang. You will handle RFQs, quotations, sales orders, POs, DOs and invoices, while coordinating with customers, suppliers and the Japan team to ensure timely delivery.

The role requires SAP ERP experience, strong communication and meticulous records management, with the ability to work under pressure and manage multiple orders.

Qualifications

• Min Diploma in Business Administration.
• 2–5 years of experience in Sales and Service Administration; IT skills requested.
• Advantage for Business Administration graduates with SAP/MTE/Oracle experience.

Responsibilities

• Receive RFQs, review customer requirements, check item history, validity, availability, lead time and pricing; prepare and issue quotations.
• Coordinate with suppliers on quotations, PO acknowledgement, order confirmation and delivery status; process PO in SAP ERP after approval.
• Process customer orders, create Delivery Orders, maintain quotation, PO, DO and invoice records, and monitor order fulfilment.
• Arrange domestic and international shipments, liaise with freight forwarders or courier companies, prepare packing list, AWB and shipment documents, and track delivery status.
• Coordinate strategic or export-controlled item orders, confirm order details with customers and Japan team, support export licence documents and compliance requirements.
• Prepare billing, invoice, proof of delivery and related supporting documents; coordinate with customers and finance team on billing matters.
• Maintain proper filing of quotations, customer PO, HTM PO, DO and invoice; prepare regular reports and support ad-hoc tasks assigned by HOD.
• Strong verbal and written communication; professional handling of customer enquiries, complaints and follow-ups; ability to coordinate with customers, suppliers, Japan team and internal departments.
• Ability to process RFQ, quotation, sales order, purchase order, delivery order and invoice documents accurately.
• Experience using SAP ERP for sales order, PO, DO, invoice and transaction updates; ability to maintain accurate system records.
• Knowledge of shipment arrangement, freight forwarders, courier coordination, AWB, packing list, delivery tracking and shipping documentation.
• Strong attention to detail in quotations, POs, invoices, packing lists, AWBs, export documents, licence support and filing.
• Able to identify order, shipment or documentation issues, follow up proactively and coordinate solutions with relevant parties.
• Able to manage multiple orders, deadlines and priorities; strong tracking, monitoring and follow-up discipline.
• Proficient in Excel, Word, Outlook and PowerPoint; able to prepare reports, maintain trackers and organise electronic records.
• Detail-oriented, responsible, reliable, customer-oriented, proactive, able to work independently and as part of a team, and able to work under pressure.

Skills

Strong communication

Attention to detail

Ability to work under pressure

Teamwork

Multitasking

Education

Diploma in Business Administration

Tools

SAP ERP

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Job description

Receive RFQs, review customer requirements, check item history, validity, availability, lead time and pricing; prepare and issue quotations to customers.

Coordinate with suppliers on quotations, PO acknowledgement, order confirmation and delivery status; process PO in SAP ERP after approval.

Process customer orders, create Delivery Orders, maintain quotation, PO, DO and invoice records, and monitor order fulfilment.

Arrange domestic and international shipments, liaise with freight forwarders or courier companies, prepare packing list, AWB and shipment documents, and track delivery status.

Coordinate strategic or export-controlled item orders, confirm order details with customers and Japan team, support export licence documents and compliance requirements.

Prepare billing, invoice, proof of delivery and related supporting documents; coordinate with customers and finance team on billing matters.

Maintain proper filing of quotations, customer PO, HTM PO, DO and invoice; prepare regular reports and support ad-hoc tasks assigned by HOD.

Strong verbal and written communication; professional handling of customer enquiries, complaints and follow-ups; ability to coordinate with customers, suppliers, Japan team and internal departments.

Ability to process RFQ, quotation, sales order, purchase order, delivery order and invoice documents accurately.

Experience using SAP ERP for sales order, PO, DO, invoice and transaction updates; ability to maintain accurate system records.

Knowledge of shipment arrangement, freight forwarders, courier coordination, AWB, packing list, delivery tracking and shipping documentation.

Strong attention to detail in quotations, POs, invoices, packing lists, AWBs, export documents, licence support and filing.

Able to identify order, shipment or documentation issues, follow up proactively and coordinate solutions with relevant parties.

Able to manage multiple orders, deadlines and priorities; strong tracking, monitoring and follow-up discipline.

Proficient in Excel, Word, Outlook and PowerPoint; able to prepare reports, maintain trackers and organise electronic records.

Detail-oriented, responsible, reliable, customer-oriented, proactive, able to work independently and as part of a team, and able to work under pressure.

Qualifications

Minumum Diploma in Business Administration

2 to 5 years of experience in Sales and service Administration, microsoft /computer / IT Skills is requested

Advantages for Business Administration graduate with SAP/MTE/Oracle experience.