Sales Coordinator

AUTOMEI TECHNOLOGY MALAYSIA SDN. BHD.; Penang; On-site; MYR 39,000 - 61,000; Full time

Job summary

AUTOMEI TECHNOLOGY MALAYSIA SDN. BHD. is seeking a detail-oriented Sales Admin in Penang to support the end-to-end order process, from quotation to invoicing, with strong coordination across sales, operations, and service teams.

The role emphasizes accurate order entry, timely shipments, and robust reporting, including daily customer communications and handling import/export customs where required. Mandarin skills are a plus for stakeholder communication.

Qualifications

• College degree or above;
• Experience in sales assistance or statistical work is preferred;
• Careful, detail-oriented, responsible, with strong logical thinking;
• Proficient in using Office and other office software;
• Strong sense of customer service and communication;
• Mandarin communication ability is preferred to support Mandarin-speaking stakeholders.

Responsibilities

• Process sales orders, quotations, purchase orders, and invoicing.
• Coordinate with sales, operations and service teams to track orders and shipments.
• Monitor delivery to meet committed dates and share delivery tracking with customers.
• Handle daily sales order entry, shipping tracking and post-sales issue resolution.
• Prepare monthly, quarterly, and annual sales statistics and reports.
• Communicate with domestic and international customers and assist with customs clearance.

Skills

Attention to detail

MS Office

Customer service

Communication

Coordination

Mandarin a plus

Education

Bachelor's degree or higher

Tools

Microsoft Office

Job description

Responsible for sales ordering process, administration and operation support from Quotation, Purchase Order, Sales Order processing, delivery and billing to customer and to ensure Purchase Orders are placed on timely basis for all Sales Order received.

Responsible for coordinating with sales, operation and service stakeholders to review on incoming order and track the scheduled production and shipment for each order; commit ETD and ETA timely to customer & share delivery tracking for customer.

Responsible for monitoring and ensuring delivery is completed against the committed delivery date with accurate and timely invoicing, e.g: submission via email/ customer portal.

Responsible for dealing with daily sales order entry and registration, tracking sales order shipments, coordinating and dealing with product sales before and after the problem, to ensure customer satisfaction; need to return the product in a timely manner to contact the customer tracking return.

Responsible for preparation of sales monthly, quarterly and annual statistical reports and reports on various sales indicators, and report on sales dynamics at all times.

Responsible for daily communication with customers, assisting domestic and international sales in their sales efforts, and reporting in a timely manner.

Responsible for handling daily customs clearance of import and export goods, tracking the status of import and export goods throughout the process, organizing relevant documents, responsible for filing, and actively preventing business risks.

Assist with daily office administrative work and complete tasks assigned by the management.

Job Requirements:

College degree or above;

Experience in sales assistance or statistical work is preferred;

Careful, detail-oriented, responsible, and possessing strong logical thinking skills;

Proficient in using Office and other office software;

Strong sense of customer service;

Quick-witted and flexible, with strong communication and coordination skills;

Ability to communicate in Mandarin is preferred to support communication with Mandarin-speaking employees and stakeholders.