Sales Operations Specialist

China Telecom Asia Pacific; Kuala Lumpur; On-site; MYR 36,000 - 54,000; Full time

Job summary

China Telecom Asia Pacific is seeking a capable Sales Coordinator in Kuala Lumpur. The role involves preparing reports, handling orders and commissions, and maintaining our CRM system.

You will assist Account Managers on projects, coordinate end-to-end processes, and support billing matters. The ideal candidate has 3-5 years in sales coordination within IT or telecom, strong MS Office skills, and fluency in English and Chinese.

Qualifications

• Diploma or above in Business Administration.
• 3-5 years of relevant experience in sales coordinating role, including customer communication and quotation support in IT or Telecommunication.
• Proficient in MS Office.
• Good communication and interpersonal skills.
• Presentable with outgoing personality.
• Mature, self-motivated, proactive and detail-oriented; able to work independently.
• Fluent in English and Chinese (spoken and written).
• Sales-related experience is an advantage.

Responsibilities

• Prepare monthly sales or market analysis reports.
• Handle sales order entries and resolve commission issues with billing team.
• Maintain and improve internal sales system (CRM / Salesforce).
• Support Account Managers on customer projects, including follow-up, quotation support, end-to-end coordination, and billing matters.
• Collaborate with departments to improve Accounts Receivables and Credit Control processes.
• Assist departments in organizing activities and promotional events when needed.
• Handle ad hoc administration duties and customer projects.

Skills

MS Office

English & Chinese communication

Interpersonal skills

Attention to detail

Independent working

Education

Diploma in Business Administration

Tools

CRM systems (Salesforce)

Job description

1. Prepare monthly sales report / market analysis report.;

2. Handle sales order entries and tackle sales commission issues with the billing team.;

3. Maintain and work on internal sales system (CRM / Sales force system etc.).;

4. Support Account Managers in assigned customer projects, including project follow-up, quotation support, end-to-end process coordination, and billing-related matters.;

5. Cooperate with various departments to enhance and improve working process on Accounts Receivables and Credit Control.;

6. Assist other departments in organizing activities and promotional events when required.;

7. Handle other ad hoc administration duties and customer projects & activities.;

Job Requirements:

1. Diploma or above in Business Administration.;

2. 3-5 years of relevant working experience in relevant sales coordinating role, including customer communication, quotation preparation, pricing support, or sales support functions in IT or Telecommunication industry.;

3. Proficient in MS Office.;

4. Good communication and interpersonal skills.;

5. Presentable with outgoing personality.;

6. Strong sense of responsibility, mature, self-motivated, proactive, attention to details and is able to work independently.;

7. Excellent command in both spoken and written English and Chinese (to liaise and handle queries and feedback from Chinese-speaking associates and customers).;

8. Sales-related experience will be an advantage, including customer communication, quotation preparation, pricing support, or experience in sales support / sales operations roles.