Sales Executive / Manager

HETRONIKS SDN. BHD.; Batu Kawan; On-site; MYR 60,000 - 90,000; Full time

Job summary

HETRONIKS SDN BHD in Batu Kawan, Penang is seeking a results-driven sales professional to drive equipment, parts and service sales. You will identify new customers, grow existing accounts and work with principals to present solutions and negotiate terms.

Responsibilities include preparing quotes, forecasts and sales records, maintaining relationships with customers and vendors, and traveling locally and overseas as required to meet targets and provide post-sales support.

Qualifications

• Diploma in engineering or related field; degree preferred.
• At least 3 years sales experience in semiconductor/industrial equipment.
• Good knowledge of semiconductor equipment industry and network.
• Strong sales, business development and customer relationship skills.
• Excellent English, Mandarin and Bahasa Malaysia.
• Proficient in Microsoft Office; knowledge of digital tools an advantage.
• Willing to travel locally and overseas.

Responsibilities

• Develop and achieve sales of equipment, parts, materials, repairs and technical services.
• Identify and develop new customers, markets, territories and opportunities.
• Develop sales plans to increase market share and customer base.
• Coordinate with customers on presentations, quotations, negotiations, and post-sales support.
• Maintain long-term relationships with customers, principals, suppliers and vendors.
• Identify customer needs and recommend suitable products and services, including upselling opportunities.
• Coordinate with principals, suppliers and internal teams to ensure smooth sales and support.
• Support service activities including repair, troubleshooting and maintenance.
• Travel locally and overseas for customer visits and meetings.
• Provide support outside normal working hours when necessary.

Skills

Sales skills

Business development

Customer relations

Negotiation

Communication

Problem solving

Teamwork

Education

Diploma in Engineering

Engineering degree

Tools

MS Office

CRM tools

Job description

This role involves developing and achieving sales of equipment, parts, materials, repairs and technical services to meet company sales targets. You will identify and develop new customers, markets, territories and business opportunities, while maintaining and expanding existing customer accounts. You will work closely with customers and principals on product presentations, quotations, specification confirmation, negotiations, commissioning/acceptance and post-sales support.

Job Responsibilities

Develop and achieve sales of equipment, parts, materials, repairs and technical services to meet company sales targets.

Identify and develop new customers, markets, territories and business opportunities, while maintaining and expanding existing customer accounts.

Develop sales plans and activities to increase market share and customer base for assigned products and services.

Work closely with customers and principals on product presentations, quotations, specification confirmation, negotiations, commissioning/acceptance and post-sales support.

Build and maintain strong, long-term relationships with customers, principals, suppliers and vendors by understanding their business and technical requirements.

Identify customer needs and recommend suitable products, parts, repair services and technical solutions, including opportunities for upselling and cross-selling.

Coordinate with customers on repair, parts and material requirements, including evaluation and technical service needs.

Monitor market trends, customer requirements, competitor activities and industry developments to identify potential sales opportunities.

Coordinate with principals, suppliers and internal teams to ensure smooth and timely sales, service and technical support.

Support service activities including repair, troubleshooting, maintenance, retrofit and commissioning when required.

Work with customers and suppliers on consumption patterns, demand and forecast planning to support sales opportunities and inventory planning.

Prepare quotations, sales proposals, sales forecasts, sales reports and relevant documentation, and maintain accurate and timely sales records.

Respond promptly to customer enquiries and follow up on quotations, orders, deliveries and outstanding issues.

Participate in customer visits, sales meetings, exhibitions, presentations and other business development activities.

Coordinate sales and service schedules with customers, principals, suppliers and internal teams where required.

Travel locally and overseas for customer visits, sales activities, meetings, training and technical support when required.

Provide support outside normal working hours for urgent customer or business requirements when necessary.

Maintain high standards of sales and service quality and ensure timely resolution of customer issues.

Complete required sales reports, records and ISO documentation accurately and within the required timeframe.

Perform other duties and responsibilities as assigned by management.

Job Requirements

Minimum Diploma in Engineering or a related engineering discipline. Degree holders will be an added advantage.

Minimum 3 years of relevant sales experience, preferably in semiconductor equipment, industrial equipment, technical products, parts, repair or engineering services.

Good knowledge of the semiconductor equipment industry and an established customer, principal or vendor network will be an advantage.

Strong sales-driven, business development and customer relationship management skills.

Strong communication, negotiation, presentation and interpersonal skills.

Good command of English, Mandarin and Bahasa Malaysia, both written and spoken. Knowledge of additional languages will be an added advantage.

Proficient in Microsoft Office applications. Knowledge of digital tools or web-related applications will be an added advantage.

Proactive, creative, dynamic, independent and possess a strong can-do attitude.

Good problem-solving and customer service skills.

Able to work independently and effectively as part of a team, with good coordination skills.

Able to multitask, highly organized and detail-oriented.

Possess own transport and a valid Class D driving licence.

Willing to travel locally and overseas as required.

Able to work outside normal working hours and provide support for urgent customer or business requirements when necessary.

Company Information

Company Name: HETRONIKS SDN BHD
Registration No.: 202201019989
Location: Batu Kawan, Penang, Malaysia