Sales Executive

Intellipro Singapore Pte. Ltd.; Klang City, Port Klang; On-site; MYR 54,000 - 90,000; Full time

Job summary

Intellipro Singapore Pte. Ltd. is seeking a sales support professional to manage client relationships, follow up on opportunities, and coordinate across logistics teams in a freight forwarding environment.

You will handle portfolios, prepare proposals, and assist in converting leads into business while mentoring junior staff and ensuring high customer satisfaction and timely reporting.

Qualifications

• 3–5 years of experience in freight forwarding, logistics, or international shipping
• Solid understanding of import/export procedures for sea and air, INCOTERMS, and customs clearance
• Experience handling freight quotes, documents (bill of lading, airway bill), and shipment tracking
• Strong interpersonal and communication skills
• Good organizational, time-management, and customer-centric mindset
• Basic data analysis and reporting skills

Responsibilities

• Manage a portfolio of clients and maintain regular contact to understand their needs
• Assist in resolving customer complaints quickly and effectively
• Prepare proposals, presentations, and sales reports
• Coordinate meetings, calls, or presentations with clients
• Oversee junior relationship executives or customer service staff
• Cold call and follow up on leads to convert them into business opportunities

Skills

CRM proficiency

Interpersonal communication

Sales coordination

Time management

Data analysis

Tools

Microsoft Excel

CRM tools

Job description

This is a sales support role focused on customer relationship management, sales follow-up, and coordination within a freight forwarding, logistics, or international shipping environment. You will manage client portfolios, assist in converting leads into business opportunities, and act as a liaison between customers and internal departments.

Key responsibilities

Assist in managing a portfolio of clients, maintaining regular contact to understand their needs

Help resolve customer complaints or issues quickly and effectively

Ensure high levels of customer satisfaction and retention

Monitor customer accounts and track key metrics like sales trends and feedback

Assist in preparing proposals, presentations, and sales reports

Cold call and follow up on leads or inquiries, helping to convert them into business opportunities

Act as a liaison between the customer and internal departments (e.g., operations, finance, procurement)

Coordinate meetings, calls, or presentations with clients

Oversee junior relationship executives or customer service staff

About you

3-5 years of experience in freight forwarding, logistics, or international shipping

Solid understanding of import/export procedures for sea & air, INCOTERMS, and customs clearance

Experience dealing with freight quotes, documentation (e.g., bill of lading, airway bill), and shipment tracking

Strong interpersonal and communication skills

Good organizational and time-management abilities

Problem-solving skills and customer-centric mindset

Basic data analysis and reporting skills

Strong proficiency in Microsoft Excel and CRM tools

EA Licence No: 22C1076 | EA Reg No: R1106634