Sales Executive / Manager

Dolphin Logistics Supply Chain Management (Malaysia) Sdn Bhd; Penang; On-site; MYR 89,000 - 134,000; Full time

Job summary

Dolphin Logistics Supply Chain Management (Malaysia) Sdn Bhd is seeking a Manager of Sales to identify new business in freight forwarding and logistics from its Penang base. You will conduct visits, cold calls, and presentations while building strong client relationships and managing major accounts.

You will lead pricing, negotiations, and collaborations with operations, pricing, and customer service teams to deliver competitive solutions and achieve revenue targets.

Qualifications

• Diploma or Bachelor's degree in Business, Logistics, Supply Chain, Marketing, or related field.
• 2–8 years of sales experience in freight forwarding, logistics, shipping, or related industries.
• Existing customer/network contacts in freight forwarding or logistics will be an advantage.
• Good knowledge of sea freight, air freight, trucking, customs clearance, and logistics services.
• Strong knowledge of international freight forwarding and logistics operations.

Responsibilities

• Identify and develop new customers and business opportunities in freight forwarding and logistics.
• Conduct sales visits, cold calls, meetings, and presentations to prospective customers.
• Maintain and strengthen relationships with existing customers.
• Understand customers' logistics requirements and propose suitable freight and logistics solutions.
• Prepare quotations and negotiate rates and commercial terms with customers.
• Coordinate with operations and pricing teams to ensure competitive quotations.
• Follow up on quotations, sales leads, and opportunities.
• Achieve monthly and annual sales targets and gross profit objectives.
• Monitor market trends, competitor activities, and freight rates.
• Attend industry events, exhibitions, and networking activities when required.
• Lead, manage, coach, and motivate the sales team.

Skills

Sales & Business Development

Negotiation

Communication

Presentation skills

Customer relationship management

Education

Bachelor's or Diploma in Business/Logistics/Marketing

Tools

CRM software

Job description

Identify and develop new customers and business opportunities in freight forwarding and logistics.

Conduct sales visits, cold calls, meetings, and presentations to prospective customers.

Maintain and strengthen relationships with existing customers.

Understand customers' logistics requirements and propose suitable freight and logistics solutions.

Prepare quotations and negotiate rates and commercial terms with customers.

Coordinate with the operations and pricing teams to ensure competitive and accurate quotations.

Follow up on quotations, sales leads, and business opportunities.

Achieve monthly and annual sales targets and gross profit objectives.

Monitor market trends, competitor activities, and freight rates.

Maintain accurate customer information, sales activities, and opportunities in the company system.

Follow up on shipment-related issues and coordinate internally to ensure customer satisfaction.

Attend industry events, exhibitions, and networking activities when required.

Ensure proper collection and follow-up of outstanding customer payments.

Prepare regular sales reports and provide updates to management.

Key Responsibilities - Manager

Develop and execute sales strategies to achieve company revenue and gross profit targets.

Lead, manage, coach, and motivate the sales team.

Set individual and team sales targets and monitor performance against KPIs.

Identify new markets, industries, customers, and business opportunities.

Develop and maintain strong relationships with key customers and strategic accounts.

Personally manage major/key accounts and high-value business opportunities.

Negotiate freight rates, service agreements, contracts, and commercial terms with customers.

Work closely with pricing, operations, customer service, and management teams to develop competitive solutions.

Monitor market conditions, competitor activities, freight rates, and industry trends.

Develop business opportunities acrosssea freight, air freight, cross-border trucking, warehousing, customs clearance, and supply chain solutions.

Review sales pipelines, quotations, conversion rates, revenue, and gross profit on a regular basis.

Establish and maintain strong relationships with shipping lines, airlines, agents, overseas partners, and other logistics stakeholders.

Ensure the sales team maintains accurate customer records and sales pipelines.

Conduct regular sales meetings and performance reviews.

Prepare sales forecasts, budgets, and management reports.

Resolve major customer issues and ensure high levels of customer satisfaction.

Support credit control and ensure customers comply with agreed payment terms.

Participate in customer meetings, business reviews, exhibitions, networking events, and industry functions.

Develop long-term strategies to increase market share and profitability.

Requirements

Diploma or Bachelor's degree in Business, Logistics, Supply Chain, Marketing, or a related field.

2–8 years of sales experience in freight forwarding, logistics, shipping, or related industries.

Existing customer/network contacts in freight forwarding or logistics will be an advantage.

Good knowledge ofsea freight, air freight, trucking, customs clearance, and logistics services.

Strong knowledge of international freight forwarding and logistics operations.

Strong communication, negotiation, and presentation skills.

Self-motivated, target-oriented, and able to work independently.

Good command of English; additional languages are an advantage.

Ability to lead a team while also managing strategic/key accounts.

Willingness to travel for customer visits.

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