Sales Enquiries & Quotation Coordinator

TAIACE ENERGY SDN BHD; Nilai; On-site; MYR 40,000 - 70,000; Full time

Job summary

Taiace Energy Services Sdn Bhd (TESSB) is seeking a Sales Support professional to assist the sales team with enquiries, quotations, and CRM updates. You will coordinate with multiple departments to ensure timely responses and accurate sales documents.

The role involves handling enquiries via phone, WhatsApp, and email; preparing quotations and proposals; maintaining the CRM and sales pipeline; and arranging meetings to move from enquiry to quotation.

Qualifications

• Diploma or Degree in Business Administration, Marketing, Engineering or related field.
• Fresh graduates are encouraged to apply.
• Good communication and customer service skills.
• Comfortable communicating with customers through WhatsApp, phone and email.
• Good organisational and follow-up skills.
• Able to prepare quotations, reports and basic sales documentation.
• Proficient in Microsoft Office / Google Workspace.
• Comfortable learning CRM and digital sales management systems.
• Able to work independently and coordinate with multiple departments.
• Detail-oriented, responsible and able to work in a fast-moving environment.

Responsibilities

• Support the sales team by managing enquiries, quotations, customer follow-ups, CRM updates and internal coordination to ensure smooth and timely sales execution.
• Handle incoming customer enquiries via phone, WhatsApp, email and other channels.
• Prepare quotations, proposals, product information and sales documents.
• Follow up with customers on quotations, enquiries and pending decisions.
• Maintain and update customer database, leads and sales pipeline in CRM.
• Coordinate with Sales, Engineering, Procurement and Management for pricing, costing and delivery information.
• Assist the sales team in preparing presentations, product catalogues and supporting materials.
• Track quotation status, follow-up dates and customer feedback.
• Follow up with existing customers, dormant customers and previous enquiries.
• Arrange meetings, appointments and customer visits for the sales team.
• Prepare weekly sales pipeline and follow-up reports.
• Ensure customer information and sales records are properly documented.
• Perform other sales administration and coordination duties as required.

Skills

Communication skills

Customer service

Organizational skills

CRM literacy

Education

Diploma or Degree in Business Administration/Marketing/Engineering

Tools

Microsoft Office

Google Workspace

CRM systems

Job description

Taiace Energy Services Sdn Bhd (TESSB) is seeking a Sales Support professional to assist the sales team with enquiries, quotations, and CRM updates. You will coordinate with multiple departments to ensure timely responses and accurate sales documents.

The role involves handling enquiries via phone, WhatsApp, and email; preparing quotations and proposals; maintaining the CRM and sales pipeline; and arranging meetings to move from enquiry to quotation.