Sales Coordinator

TAIACE ENERGY SDN BHD; Nilai; On-site; MYR 40,000 - 70,000; Full time

Job summary

Taiace Energy Services Sdn Bhd (TESSB) is seeking a Sales Support professional to assist the sales team with enquiries, quotations, and CRM updates. You will coordinate with multiple departments to ensure timely responses and accurate sales documents.

The role involves handling enquiries via phone, WhatsApp, and email; preparing quotations and proposals; maintaining the CRM and sales pipeline; and arranging meetings to move from enquiry to quotation.

Qualifications

• Diploma or Degree in Business Administration, Marketing, Engineering or related field.
• Fresh graduates are encouraged to apply.
• Good communication and customer service skills.
• Comfortable communicating with customers through WhatsApp, phone and email.
• Good organisational and follow-up skills.
• Able to prepare quotations, reports and basic sales documentation.
• Proficient in Microsoft Office / Google Workspace.
• Comfortable learning CRM and digital sales management systems.
• Able to work independently and coordinate with multiple departments.
• Detail-oriented, responsible and able to work in a fast-moving environment.

Responsibilities

• Support the sales team by managing enquiries, quotations, customer follow-ups, CRM updates and internal coordination to ensure smooth and timely sales execution.
• Handle incoming customer enquiries via phone, WhatsApp, email and other channels.
• Prepare quotations, proposals, product information and sales documents.
• Follow up with customers on quotations, enquiries and pending decisions.
• Maintain and update customer database, leads and sales pipeline in CRM.
• Coordinate with Sales, Engineering, Procurement and Management for pricing, costing and delivery information.
• Assist the sales team in preparing presentations, product catalogues and supporting materials.
• Track quotation status, follow-up dates and customer feedback.
• Follow up with existing customers, dormant customers and previous enquiries.
• Arrange meetings, appointments and customer visits for the sales team.
• Prepare weekly sales pipeline and follow-up reports.
• Ensure customer information and sales records are properly documented.
• Perform other sales administration and coordination duties as required.

Skills

Communication skills

Customer service

Organizational skills

CRM literacy

Education

Diploma or Degree in Business Administration/Marketing/Engineering

Tools

Microsoft Office

Google Workspace

CRM systems

Job description

Support the sales team by managing enquiries, quotations, customer follow-ups, CRM updates and internal coordination to ensure smooth and timely sales execution.

Key Responsibilities

Handle incoming customer enquiries via phone, WhatsApp, email and other channels.

Prepare quotations, proposals, product information and sales documents.

Follow up with customers on quotations, enquiries and pending decisions.

Maintain and update customer database, leads and sales pipeline in CRM.

Coordinate with Sales, Engineering, Procurement and Management for pricing, costing and delivery information.

Assist the sales team in preparing presentations, product catalogues and supporting materials.

Track quotation status, follow-up dates and customer feedback.

Follow up with existing customers, dormant customers and previous enquiries.

Arrange meetings, appointments and customer visits for the sales team.

Prepare weekly sales pipeline and follow-up reports.

Ensure customer information and sales records are properly documented.

Perform other sales administration and coordination duties as required.

Requirements

Diploma or Degree in Business Administration, Marketing, Engineering or related field.

Fresh graduates are encouraged to apply.

Good communication and customer service skills.

Comfortable communicating with customers through WhatsApp, phone and email.

Good organisational and follow-up skills.

Able to prepare quotations, reports and basic sales documentation.

Proficient in Microsoft Office / Google Workspace.

Comfortable learning CRM and digital sales management systems.

Able to work independently and coordinate with multiple departments.

Detail-oriented, responsible and able to work in a fast-moving environment.

Preferred Skills

Experience in B2B sales support, manufacturing, engineering, solar or construction industry will be an advantage.

Basic understanding of costing, quotation preparation or technical products is an advantage.

Experience using CRM systems is an advantage.

Suitable Candidate

We are looking for someone who is organised, proactive and strong in follow-up. This role is suitable for a candidate who enjoys coordinating people, managing customer enquiries and keeping the sales process moving from enquiry to quotation and follow-up.

Taiace Energy Services Sdn Bhd (TESSB) is a Malaysian based company, incorporated on 14th June 2012 as an Energy Saving Total Solution Provider . TESSB early business activities were providing the solutions and equipment for Energy Saving Products.

TESSB has now evolved into various end product for industries such as Telecommunication, Power Distribution and Aquaculture. Our products and services have been deployed for esteemed and established companies.

TESSB has been actively involved in Energy Saving activities for more than 9 years