Sales Admin & Order Coordination Specialist

TSL CATERING F&B SDN BHD; Subang Jaya; On-site; MYR 33,000 - 60,000; Full time

Job summary

TSL CATERING F&B SDN BHD is seeking a proactive Sales Admin to support the Sales Team with administrative and operational tasks, including quotations, orders, invoicing, and customer inquiries.

You will maintain accurate sales records, coordinate with Kitchen, Operations, Purchasing, Logistics and Accounts, and ensure timely delivery of quotations, orders, and payments while building strong customer relationships.

Qualifications

• Diploma/Bachelor’s in Business Admin, Sales, or related field.

Responsibilities

• Provide daily administrative support to the Sales Team.
• Prepare quotations, sales orders, invoices, delivery orders, and other sales-related documents.
• Ensure all sales documents are accurate and properly recorded.
• Maintain and update customer and sales databases.
• Perform data entry and ensure all sales information is updated in the system.
• Handle customer enquiries via WhatsApp, phone calls, email, and other communication channels.
• Assist the Sales Team in following up with customers regarding quotations, orders, payments, and delivery arrangements.
• Provide accurate information regarding products, menus, pricing, promotions, and services.
• Maintain good relationships with customers and ensure enquiries are attended to promptly.
• Receive and process customer orders accurately.
• Coordinate with Kitchen, Operations, Purchasing, Logistics, and Accounts departments regarding customer orders.
• Monitor order status and ensure customer requirements are communicated clearly to the relevant departments.
• Follow up on pending orders, deliveries, and any changes requested by customers.
• Prepare and issue quotations according to customer requirements and approved pricing.
• Follow up with customers on quotations and update the Sales Team on the status.
• Ensure proper filing and documentation of quotations, orders, invoices, and related correspondence.
• Assist in preparing sales reports and other documents required by management.
• Coordinate with the Accounts Department regarding customer invoices and outstanding payments.
• Follow up with customers on payment status when required.
• Assist in checking sales documents against invoices and payment records.
• Report any discrepancies or issues to the Sales Manager or Accounts Department.
• Prepare daily, weekly, and monthly sales reports as required.
• Maintain accurate records of sales, customer orders, quotations, and pending enquiries.
• Assist the Sales Manager in compiling sales data and performance reports.
• Monitor and update sales targets and order status where required.
• Record customer feedback, complaints, and special requests.
• Coordinate with the relevant departments to resolve customer issues promptly.
• Follow up to ensure customer concerns are properly addressed.
• Maintain a professional and positive relationship with customers.

Skills

Communication skills

Organisational skills

Data entry

Multitasking

Customer service

Attention to detail

Time management

Education

Diploma / Bachelor’s Degree in Business Administration, Sales, Marketing, or related field

Tools

Microsoft Excel

Microsoft Word

Job description

TSL CATERING F&B SDN BHD is seeking a proactive Sales Admin to support the Sales Team with administrative and operational tasks, including quotations, orders, invoicing, and customer inquiries.

You will maintain accurate sales records, coordinate with Kitchen, Operations, Purchasing, Logistics and Accounts, and ensure timely delivery of quotations, orders, and payments while building strong customer relationships.