Sales Coordinator

Jemco Manufacturing; Kajang; On-site; MYR 36,000 - 48,000; Full time

Job summary

Jemco Manufacturing seeks a proactive Sales Administration professional to be the primary contact for customers on enquiries, orders and delivery status, providing timely, professional support and maintaining strong relationships. You will process POs and sales orders, prepare quotations and DOs, and coordinate with Production Planning, Purchasing, Warehouse and Logistics to ensure on‑time fulfilment.

You will maintain customer records and generate regular sales reports, with a focus on accuracy

Qualifications

• Diploma or bachelor’s degree in business administration, Marketing, Supply Chain, or a related field.
• 2 to 3 years of experience in Sales Administration, Customer Service, Order Processing, or Sales Coordination within a manufacturing environment.
• Experience handling Sales Orders, Delivery Orders, and customer documentation is an added advantage.
• Good understanding of manufacturing processes and production workflow.

Responsibilities

• Serve as a key contact for customers on enquiries, orders and delivery status, providing timely and professional support while maintaining strong customer relationships.
• Process customer Purchase Orders (POs) and prepare Sales Orders accurately, verifying pricing, specifications, quantities and delivery requirements.
• Coordinate closely with Production Planning, Production, Purchasing and Warehouse to ensure customer orders are executed according to schedule.
• Coordinate with Warehouse and Logistics to arrange timely deliveries according to customer requirements.
• Keep customers informed of order progress, production schedules and delivery timelines.
• Maintain accurate customer records, sales orders and order tracking information.
• Work closely with Sales, Production Planning, Production, Purchasing, Warehouse and Logistics teams to ensure smooth end-to-end order fulfilment.
• Identify recurring operational issues and recommend improvements to order processing, documentation, communication and fulfilment processes.

Skills

Customer service

Communication

Multitasking

Organizational skills

Education

Bachelor’s or Diploma in Business Administration / Supply Chain

Tools

Microsoft Office

ERP SAP

Job description

Serve as a key point of contact for customers on enquiries, orders and delivery status, providing timely and professional support while maintaining strong customer relationships.

Process customer Purchase Orders (POs) and prepare Sales Orders accurately, verifying pricing, specifications, quantities and delivery requirements. Prepare quotations, order confirmations, Delivery Orders (DO) and other relevant sales documentation.

Coordinate closely with Production Planning, Production, Purchasing and Warehouse to ensure customer orders are executed according to schedule. Monitor production progress, follow up on order status and communicate any changes or requirements to relevant departments.

Coordinate with Warehouse and Logistics to arrange timely deliveries according to customer requirements. Monitor delivery status and promptly follow up on delays, discrepancies or other delivery-related issues.

Keep customers informed of order progress, production schedules and delivery timelines. Coordinate internally to resolve customer issues and elevate delays or operational concerns that may impact customer commitments.

Maintain accurate customer records, sales orders and order tracking information. Prepare weekly/monthly sales and order status reports and ensure proper filing and maintenance of sales documentation.

Work closely with Sales, Production Planning, Production, Purchasing, Warehouse and Logistics teams to ensure smooth end-to-end order fulfilment and effective communication across functions.

Identify recurring operational issues and recommend improvements to order processing, documentation, communication and fulfilment processes to improve efficiency and customer service levels.

Perform other related duties and responsibilities as assigned by management.

What you need to have:

• Diploma or bachelor’s degree in business administration, Marketing, Supply Chain, or a related field.
• Minimum 2 to 3 years of experience in Sales Administration, Customer Service, Order Processing, or Sales Coordination within a manufacturing environment.
• Experience handling Sales Orders, Delivery Orders, and customer documentation is an added advantage.
• Good understanding of manufacturing processes and production workflow will be an advantage.
• Strong communication and coordination skills.
• Good organizational and multitasking abilities.
• Customer-oriented with strong problem-solving skills.
• Proficient in Microsoft Office (Excel, Word, Outlook). Experience with ERP & SAP systems is an advantage.
• Able to work independently and in a fast-paced manufacturing environment.