Sales Admin Executive

Private Advertiser; Petaling Jaya; On-site; MYR 33,000 - 61,000; Full time

Job summary

Private Advertiser in Petaling Jaya, Malaysia, is seeking a Sales Support professional to assist the sales team with inquiries, quotations, and order processing. The role involves preparing contracts, POs, and invoices, and maintaining CRM data accuracy.

Responsibilities include order tracking, coordinating with warehouse and logistics, handling changes or cancellations, and providing administrative support with reports and meetings. Multilingual communication is preferred.

Qualifications

• Diploma or Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
• Minimum of 1 year of experience in sales support, sales administration, or a similar role.
• Knowledge of the heavy equipment industry or related field is an advantage.
• Fresh graduates are welcome to apply.
• Preferred candidates who can communicate in Chinese, English and Bahasa.

Responsibilities

• Assist the sales team with customer inquiries, quotations, and order processing.
• Prepare and manage sales documents, including contracts, purchase orders, and invoices.
• Ensure timely and accurate data entry in the CRM system and maintain customer records.
• Oversee order processing from start to finish and ensure timely fulfillment.
• Track order status and coordinate with warehouse and logistics teams; update customers on shipments.

Skills

Customer service

Data entry

Communication

Education

Diploma or Bachelor's degree in Business Administration, Sales, Marketing, or related field

Tools

CRM system

Job description

Assist the sales team with customer inquiries, quotations, and order processing.

Prepare and manage sales documents, including contracts, purchase orders, and invoices.

Ensure timely and accurate data entry in the CRM system and maintain customer records.

Order Processing & Tracking:

Oversee order processing from start to finish, ensuring timely fulfillment.

Track order status, coordinate with the warehouse and logistics teams, and update customers on shipment schedules.

Handle order changes, cancellations, and manage any related customer concerns.

Customer Service:

Serve as the primary point of contact for customer inquiries, ensuring prompt and professional communication.

Address customer complaints or escalations in coordination with the sales and customer service teams.

Administrative Support:

Support the sales team with reports, presentations, and other necessary documentation.

Manage scheduling and coordinate meetings, including customer site visits and internal sales meetings.

Inventory Coordination:

Collaborate with the warehouse team to monitor inventory levels, manage stock allocation, and ensure product availability.

Prepare and maintain inventory reports to inform sales strategies.

Documentation & Compliance:

Ensure all sales documentation is compliant with company policies and industry regulations.

Maintain organized records for audits and compliance reviews.

Qualifications:

Diploma or Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.

Minimum of 1 years of experience in sales support, sales administration, or a similar role.

Knowledge of the heavy equipment industry or previous experience in a related field is an advantage.

Fresh graduate are well come to apply.

Preferred candidates who are able to communicate in Chinese, English and Bahasa.