Sales Coordinator

JEMCO MANUFACTURING SDN BHD; Kajang; On-site; MYR 39,000 - 61,000; Full time

Job summary

Jemco Group in Malaysia seeks a Sales Administration professional to be the key contact for customers, process POs and sales orders, verify pricing, prepare quotes, DOs and other documentation.

You will coordinate with Production Planning, Purchasing, Warehouse and Logistics to ensure on-time delivery, maintain records, produce regular reports, and support continuous improvements in order fulfilment. Diploma or Bachelor's in business-related field and 2–3 years experience required.

Qualifications

• Diploma or bachelor’s degree in business administration, Marketing, Supply Chain, or a related field.
• Minimum 2–3 years of experience in Sales Administration, Customer Service, Order Processing, or Sales Coordination within a manufacturing environment.
• Experience handling Sales Orders, Delivery Orders, and customer documentation is an added advantage.
• Good understanding of manufacturing processes and production workflow will be an advantage.
• Strong communication and coordination skills.
• Good organizational and multitasking abilities.
• Customer-oriented with strong problem-solving skills.

Responsibilities

• Serve as a key point of contact for customers on enquiries, orders and delivery status, providing timely and professional support.
• Process customer Purchase Orders (POs) and prepare Sales Orders accurately, verifying pricing, specifications and delivery requirements.
• Prepare quotations, order confirmations, Delivery Orders (DO) and other relevant sales documentation.
• Coordinate with Production Planning, Production, Purchasing and Warehouse to ensure orders are executed as scheduled.
• Coordinate with Warehouse and Logistics to arrange timely deliveries and monitor delivery status.
• Maintain accurate customer records, sales orders and order tracking information; prepare regular sales/order status reports.

Skills

Customer service

Order processing

Sales coordination

MS Office

ERP SAP

Communication

Multitasking

Education

Bachelor's or Diploma in business/related field

Tools

SAP

ERP systems

Job description

Serve as a key point of contact for customers on enquiries, orders and delivery status, providing timely and professional support while maintaining strong customer relationships.

Process customer Purchase Orders (POs) and prepare Sales Orders accurately, verifying pricing, specifications, quantities and delivery requirements. Prepare quotations, order confirmations, Delivery Orders (DO) and other relevant sales documentation.

Coordinate closely with Production Planning, Production, Purchasing and Warehouse to ensure customer orders are executed according to schedule. Monitor production progress, follow up on order status and communicate any changes or requirements to relevant departments.

Coordinate with Warehouse and Logistics to arrange timely deliveries according to customer requirements. Monitor delivery status and promptly follow up on delays, discrepancies or other delivery-related issues.

Keep customers informed of order progress, production schedules and delivery timelines. Coordinate internally to resolve customer issues and escalates delays or operational concerns that may impact customer commitments.

Maintain accurate customer records, sales orders and order tracking information. Prepare weekly/monthly sales and order status reports and ensure proper filing and maintenance of sales documentation.

Work closely with Sales, Production Planning, Production, Purchasing, Warehouse and Logistics teams to ensure smooth end-to-end order fulfilment and effective communication across functions.

Identify recurring operational issues and recommend improvements to order processing, documentation, communication and fulfilment processes to improve efficiency and customer service levels.

Perform other related duties and responsibilities as assigned by management.

What you need to have:

Diploma or bachelor's degree in business administration, Marketing, Supply Chain, or a related field.

Minimum 2 to 3 years of experience in Sales Administration, Customer Service, Order Processing, or Sales Coordination within a manufacturing environment.

Experience handling Sales Orders, Delivery Orders, and customer documentation is an added advantage.

Good understanding of manufacturing processes and production workflow will be an advantage.

Strong communication and coordination skills.

Good organizational and multitasking abilities.

Customer-oriented with strong problem-solving skills.

Proficient in Microsoft Office (Excel, Word, Outlook). Experience with ERP & SAP systems is an advantage.

Able to work independently and in a fast-paced manufacturing environment.

Founded in 1992, Jemco Group is a Malaysia-based provider of retail fixtures, shelving, racking, storage, and automation solutions. Since partnering with Hub's Engineering Group in 2000, Jemco has expanded its offerings to include retail systems, warehouse solutions, and automation technologies. With over 30 years of experience, ISO 9001:2015 and ISO 14001:2015 certifications, and LMW status, Jemco serves customers across retail, logistics, and industrial sectors. Operating over 350,000 sq. ft. of production space, the company exports to more than 10 countries and remains committed to quality, innovation, and sustainable growth.

Founded in 1992, Jemco Group is a Malaysia-based provider of retail fixtures, shelving, racking, storage, and automation solutions. Since partnering with Hub's Engineering Group in 2000, Jemco has expanded its offerings to include retail systems, warehouse solutions, and automation technologies. With over 30 years of experience, ISO 9001:2015 and ISO 14001:2015 certifications, and LMW status, Jemco serves customers across retail, logistics, and industrial sectors. Operating over 350,000 sq. ft. of production space, the company exports to more than 10 countries and remains committed to quality, innovation, and sustainable growth.