Sales Operations Manager

JEMCO MANUFACTURING SDN BHD; Kajang; On-site; MYR 180,000 - 240,000; Full time

Job summary

JEMCO MANUFACTURING SDN BHD in Malaysia is seeking a Senior Sales Operations leader to take full accountability for order fulfilment, service levels, and cross-functional execution across Sales, Production, Warehouse and Logistics.

You will own the end-to-end order-to-delivery cycle, ensure accurate requirements and timely delivery, develop the team, and drive continuous improvements in SOPs, data usage, and customer satisfaction.

Qualifications

• Bachelor’s degree in a related discipline.
• 8–10 years in Sales Operations, Commercial Operations, or Manufacturing Operations.
• 3–5 years of management or functional leadership experience.
• Proven end-to-end order-to-delivery cycle experience.
• Manufacturing environment experience with production planning & warehouse ops.
• Cross-functional stakeholder management across Sales, Production, Warehouse/Store, Logistics, Accounts & Quality.

Responsibilities

• Lead the Sales Operations function and ensure order fulfilment and service levels.
• Own end-to-end customer PO and delivery process, ensuring accurate requirements and timely delivery.
• Coordinate across Sales, Production, Store/Warehouse, Logistics and customers to resolve bottlenecks.
• Oversee delivery planning, fleet utilisation, driver deployment and ad hoc deliveries.
• Govern Job Sheet accuracy, production readiness and finished goods availability.
• Lead root-cause investigations and corrective actions for returns and complaints.
• Lead customer feedback process and drive improvements for service quality.

Skills

Leadership

Operations management

Order management

Cross-functional collaboration

Process improvement

Education

Bachelor’s Degree in Business Administration / related field

Job description

Lead the Sales Operations function with overall accountability for order fulfilment, service levels, operational controls and cross-functional execution.

Own the end-to-end customer PO and order fulfilment process, ensuring accurate requirements, component planning, documentation, order visibility and timely delivery against commitments.

Serve as the primary coordination and escalation point across Sales, Production, Store/Warehouse, Logistics and customers to align priorities and resolve operational bottlenecks.

Oversee delivery planning, company lorry utilisation, driver deployment and urgent/ad hoc deliveries to achieve reliable, safe and cost-effective service levels.

Govern Job Sheet accuracy, production readiness and finished goods availability, proactively managing risks that could affect customer commitments.

Lead root-cause investigations, NCR management and corrective actions for returned goods and customer complaints, with focus on preventing recurrence.

Lead the customer feedback process, translate customer insights into improvement actions and drive higher service quality and customer satisfaction

Lead, develop and performance-manage the Sales Operations team and delivery personnel, establishing clear accountability, capability development and succession strength.

Set the function’s improvement agenda, strengthen SOPs and controls, use data and digitalisation to improve efficiency, accuracy and visibility, and continuously reduce delays, errors, stock discrepancies and customer complaints.

What you need to have:

Bachelor’s Degree in Business Administration, Sales, Operations Management, Supply Chain, Logistics, Manufacturing, Engineering or a related discipline.

8 to 10 years of relevant experience in Sales Operations, Commercial Operations, Order Management, Supply Chain, Logistics, Customer Service or Manufacturing Operations.

Minimum 3 to 5 years of management or functional leadership experience, preferably leading a Sales Operations, Commercial Operations or customer fulfilment function.

Proven experience managing the end-to-end order-to-delivery cycle, from customer PO receipt through production coordination, inventory, delivery and customer service.

Strong experience in a manufacturing environment, preferably with exposure to production planning, finished goods, component requirements and warehouse operations.

Demonstrated experience managing cross-functional stakeholders across Sales, Production, Warehouse/Store, Logistics, Accounts and Quality.

Experience overseeing company fleet, delivery operations and driver management will be an advantage.

Experience in inventory control, stock reconciliation, customer returns, NCR and root-cause investigation.

Proven track record in improving operational efficiency, service levels, process controls and customer satisfaction.

Experience implementing SOPs, process improvements, automation or digitalisation initiatives is preferred.

Strong commercial and customer orientation, with the ability to balance customer requirements, operational capacity and business priorities.

Founded in 1992, Jemco Group is a Malaysia-based provider of retail fixtures, shelving, racking, storage, and automation solutions. Since partnering with Hub’s Engineering Group in 2000, Jemco has expanded its offerings to include retail systems, warehouse solutions, and automation technologies. With over 30 years of experience, ISO 14001:2015 and ISO 14001:2015 certifications, and LMW status, Jemco serves customers across retail, logistics, and industrial sectors. Operating over 350,000 sq. ft. of production space, the company exports to more than 10 countries and remains committed to quality, innovation, and sustainable growth.

Founded in 1992, Jemco Group is a Malaysia-based provider of retail fixtures, shelving, racking, storage, and automation solutions. Since partnering with Hub’s Engineering Group in 2000, Jemco has expanded its offerings to include retail systems, warehouse solutions, and automation technologies. With over 30 years of experience, ISO 14001:2015 and ISO 14001:2015 certifications, and LMW status, Jemco serves customers across retail, logistics, and industrial sectors. Operating over 350,000 sq. ft. of production space, the company exports to more than 10 countries and remains committed to quality, innovation, and sustainable growth.