Sales Consultant, PF

RHB Group; Malacca City; On-site; MYR 30,000 - 50,000; Full time

Job summary

RHB Banking Group is seeking a motivated sales professional in Malacca City. The role focuses on soliciting and promoting Personal Financing products to achieve business KPIs while ensuring high standards of customer experience and compliance. Candidates should hold a Bachelor’s Degree and have at least 1 year of sales experience. Strong selling, negotiation, and interpersonal skills, along with a good understanding of finance and banking products, are essential. Join us to contribute towards achieving group targets and deliver results in a dynamic environment.

Qualifications

• 1 year of experience in sales and customer service related field.
• Relevant licenses for the portfolio are required.
• Comfortable with engaging people and delivering results.

Responsibilities

• Solicit and promote sales of Personal Financing products.
• Achieve individual sales targets and contribute to group targets.
• Ensure high standard of customer experience.

Skills

Strong selling and negotiation skills

Customer service skills

Good communication skills

Basic understanding of finance and banking products

Interpersonal skills

Education

Bachelor Degree in any related field

Job description

Primary Objective

Solicit and promote sales of Personal Financing products to achieve business KPIs

Key Responsibilities

Sales

• Solicit and promote sales of PF products
• Achieve individual sales targets and contribute towards achievement of Group targets
• Prepare and pro-actively execute sales plans for prospective customers, using internal marketing as well as self-generated leads
• Set appointments, carry-out sales call visits where necessary, prospecting and early engagement with new to bank customers
• Cross selling of other retail banking products such as ASB, Credit Cards, Deposits etc.

Customer Service

• Ensure high standard of customer experience in line with the quality and standards set by the Bank

Compliance

• Ensure compliance to the policies and procedures set by the Bank
• Protect the image and brand of the Bank

Operations

• Ensure that the physical sales centre or sales hub is well maintained in line with the quality and standards set by the Bank

Requirements

• Bachelor Degree - Any related field(s).
• 1 year of experience in sales and customer service related field
• Have the relevant licenses for the portfolio
• Highly motivated, winning attitude, success driven, self-initiated and able to work with minimal supervision
• Comfortable with engaging people, prefers doing sales and take personal responsibility on delivering results
• Strong selling and negotiation skills
• Strong interpersonal skills and service orientated
• Demonstrate initiative, perseverance and passion in delivering results within fast paced and highly demanding environment
• Ability to relate and connect to local community
• Good communication skills
• Basic understanding of finance and banking products
• Basic computer skills