Assistant Sales Manager PFi

RHB Group; Pahang; On-site; MYR 36,000 - 58,000; Full time

Job summary

RHB Group is seeking a sales-focused professional in Malaysia to promote PF-i products and deliver excellent customer service. You will set appointments, visit potential customers, and cross-sell related banking products while aiming to meet personal and group targets.

The role requires a bachelor degree, 1 year in sales or customer service, and strong communication and negotiation skills. A proactive demeanor and ability to work with minimal supervision are essential in a fast-paced environment.

Qualifications

• Bachelor Degree - Any related field(s).
• 1 year of experience in sales and customer service related field
• Have the relevant licenses for the portfolio
• Highly motivated, winning attitude, success driven, self-initiated and able to work with minimal supervision
• Comfortable with engaging people, prefers doing sales and take personal responsibility on delivering results
• Strong selling and negotiation skills
• Strong interpersonal skills and service orientation
• Demonstrate initiative, perseverance and passion in delivering results within fast paced and highly demanding environment
• Ability to relate and connect to local community
• Good communication skills
• Basic understanding of finance and banking products

Responsibilities

• Solicit and promote sales of PF-i products
• Achieve individual sales targets and contribute towards Group targets
• Prepare and pro-actively execute sales plans for prospective customers, using internal marketing as well as self-generated leads
• Set appointments, carry-out sales call visits where necessary, prospecting and early engagement with new to bank customers
• Cross selling of other retail banking products such as ASB, PF, Credit cards etc.
• Ensure high standard of customer experience in line with the quality and standards set by the Bank
• Ensure compliance to the policies and procedures set by the Bank
• Protect the image and brand of the Bank
• Ensure that the physical sales centre or sales hub is well maintained in line with the quality and standards set by the Bank

Skills

Sales

Negotiation

Interpersonal skills

Communication

Self-motivation

Result oriented

Local community connection

Customer service orientation

Education

Bachelor’s degree

Job description

Primary Objective

• Solicit and promote sales of Personal Financing-i (PF-i) products to achieve business KPIs
• Deliver superior customer experience

Key Responsibilities

Sales

• Solicit and promote sales of PF-i products
• Achieve individual sales targets and contribute towards to achievement of Group targets
• Prepare and pro-actively execute sales plans for prospective customers, using internal marketing as well as self-generated leads
• Set appointments, carry-out sales call visits where necessary, prospecting and early engagement with new to bank customers
• Cross selling of other retail banking products such as ASB, PF, Credit cards etc.

Customer Service

• Ensure high standard of customer experience in line with the quality and standards set by the Bank

Compliance

• Ensure compliance to the policies and procedures set by the Bank
• Protect the image and brand of the Bank

Operations

• Ensure that the physical sales centre or sales hub is well maintained in line with the quality and standards set by the Bank

Requirements

• Bachelor Degree - Any related field(s).
• 1 year of experience in sales and customer service related field
• Have the relevant licenses for the portfolio
• Highly motivated, winning attitude, success driven, self-initiated and able to work with minimal supervision
• Comfortable with engaging people, prefers doing sales and take personal responsibility on delivering results
• Strong selling and negotiation skills
• Strong interpersonal skills and service oriental
• Demonstrate initiative, perseverance and passion in delivering results within fast paced and highly demanding environment
• Ability to relate and connect to local community
• Good communication skills
• Basic understanding of finance and banking products