Sales Consultant, PF

RHB Banking Group; Seremban; On-site; MYR 39,000 - 61,000; Full time

Job summary

RHB Group in Seremban is seeking a proactive Sales and Customer Service Officer to drive PF products, meet individual and group targets, and engage new-to-bank customers. You will prepare and execute sales plans, set appointments, and cross-sell banking products while maintaining high service standards.

The role requires a Bachelor’s degree, at least 1 year in sales or customer service, relevant licenses, strong communication, negotiation, and community engagement skills, and the ability to work

Qualifications

• Bachelor’s Degree in any related field.
• Minimum 1 year of experience in sales and customer service.
• Relevant licenses for the portfolio.
• Highly motivated, success-driven, self-initiated, and able to work with minimal supervision.
• Comfortable engaging with people and taking personal responsibility for delivering results.
• Strong selling and negotiation skills.
• Excellent interpersonal skills with a service-oriented mindset.
• Demonstrates initiative, perseverance, and passion in a fast-paced, demanding environment.
• Ability to relate and connect with the local community.
• Good communication skills.
• Basic understanding of finance and banking products.
• Basic computer skills.

Responsibilities

• Solicit and promote sales of PF products.
• Achieve individual sales targets and contribute towards Group targets.
• Prepare and proactively execute sales plans for prospective customers using internal marketing and self-generated leads.
• Set appointments and conduct sales visits as necessary, prospecting and engaging new-to-bank customers.
• Cross-sell other retail banking products such as ASB, Credit Cards, Deposits, etc.
• Ensure a high standard of customer experience in line with the Bank’s quality and standards.
• Adhere to policies and procedures set by the Bank.
• Protect and uphold the image and brand of the Bank.
• Maintain the physical sales centre or sales hub to meet the Bank’s quality and standards.

Skills

Strong selling skills

Negotiation skills

Interpersonal skills

Communication skills

Education

Bachelor’s degree in any related field

Tools

Basic computer skills

Job description

Sales:

• Solicit and promote sales of PF products.
• Achieve individual sales targets and contribute towards Group targets.
• Prepare and proactively execute sales plans for prospective customers using internal marketing and self-generated leads.
• Set appointments and conduct sales visits as necessary, prospecting and engaging new-to-bank customers.
• Cross-sell other retail banking products such as ASB, Credit Cards, Deposits, etc.

Customer Service:

• Ensure a high standard of customer experience in line with the Bank’s quality and standards.

Compliance:

• Adhere to policies and procedures set by the Bank.
• Protect and uphold the image and brand of the Bank.

Operations:

• Maintain the physical sales centre or sales hub to meet the Bank’s quality and standards.

Key Requirements:

• Bachelor’s Degree in any related field.
• Minimum 1 year of experience in sales and customer service.
• Relevant licenses for the portfolio.
• Highly motivated, success-driven, self-initiated, and able to work with minimal supervision.
• Comfortable engaging with people and taking personal responsibility for delivering results.
• Strong selling and negotiation skills.
• Excellent interpersonal skills with a service-oriented mindset.
• Demonstrates initiative, perseverance, and passion in a fast-paced, demanding environment.
• Ability to relate and connect with the local community.
• Good communication skills.
• Basic understanding of finance and banking products.
• Basic computer skills.