Sales Consultant PF - Southern

RHB Banking Group; Johor; On-site; MYR 42,000 - 54,000; Full time

Job summary

RHB Banking Group is seeking a proactive Personal Financing sales professional in Malaysia to drive PF product adoption and achieve business KPIs. The role focuses on delivering exceptional customer experiences, prospecting new clients, and planning targeted sales activities within a dynamic retail banking environment.

The successful candidate will promote PF products, meet individual sales targets, and collaborate with internal teams.

Qualifications

• Bachelor degree in related field.
• 1 year of sales or customer service experience.
• Strong selling, negotiation and interpersonal skills.
• Ability to engage local community and deliver results.

Responsibilities

• Solicit and promote PF product sales to hit KPIs.
• Deliver superior customer experience aligned with bank standards.
• Develop and execute sales plans for prospective customers.
• Set appointments, conduct visits, and engage new-to-bank clients.
• Cross-sell other retail banking products and ensure compliance.

Skills

Strong selling skills

Negotiation skills

Interpersonal skills

Good communication

Self-initiative

Customer engagement

Sales planning

Education

Bachelor Degree

Tools

MS Office

Job description

• Solicit and promote sales of Personal Financing (PF) products to achieve business KPIs

Primary Objective

• Solicit and promote sales of Personal Financing (PF) products to achieve business KPIs
• Deliver superior customer experience

Key Responsibilities

Sales

• Solicit and promote sales of PF products
• Achieve individual sales targets and contribute towards to achievement of Group targets
• Prepare and pro-actively execute sales plans for prospective customers, using internal marketing as well as self-generated leads
• Set appointments, carry-out sales call visits where necessary, prospecting and early engagement with new to bank customers
• Cross selling of other retail banking products such as ASB, PF-i, Credit cards etc.

Customer Service

• Ensure high standard of customer experience in line with the quality and standards set by the Bank

Compliance

• Ensure compliance to the policies and procedures set by the Bank
• Protect the image and brand of the Bank

Operations

• Ensure that the physical sales centre or sales hub is well maintained in line with the quality and standards set by the Bank

Requirements

• Bachelor Degree - Any related field(s).
• 1 year of experience in sales and customer service related field
• Have the relevant licenses for the portfolio
• Highly motivated, winning attitude, success driven, self-initiated and able to work with minimal supervision
• Comfortable with engaging people, prefers doing sales and take personal responsibility on delivering results
• Strong selling and negotiation skills
• Strong interpersonal skills and service oriental
• Demonstrate initiative, perseverance and passion in delivering results within fast paced and highly demanding environment
• Ability to relate and connect to local community
• Good communication skills
• Basic understanding of finance and banking products
• Basic computer skills