Sales Consultant, PF

RHB Group; Sarawak; On-site; MYR 36,000 - 60,000; Full time

Job summary

RHB Group in Malaysia is seeking a results-driven Personal Financing sales professional to solicit and promote PF products and achieve business KPIs, while delivering superior customer experience.

You will plan prospecting, set appointments, cross-sell banking products, maintain high service standards, and comply with bank policies within a fast-paced environment.

Qualifications

• Bachelor degree in related field.
• 1 year of sales and customer service experience.
• Licensed for PF portfolio.
• Motivated, self-driven, able to work with minimal supervision.
• Strong selling and negotiation skills.
• Good communication and ability to relate to local community.
• Basic understanding of finance and banking products.
• Basic computer skills.

Responsibilities

• Solicit and promote PF products to meet KPIs.
• Deliver superior customer experience.
• Prepare and execute sales plans and generate leads.
• Set appointments and conduct sales calls with new-to-bank customers.
• Cross-sell other retail banking products (ASB, Credit Cards, Deposits).
• Ensure compliance with bank policies and protect brand image.
• Maintain the sales centre to required standards.

Skills

Strong selling skills

Negotiation skills

Excellent communication

Interpersonal skills

Self-motivated

Work independence

Sales experience

Finance product knowledge

Basic computer skills

Community engagement

Education

Bachelor's degree

Job description

• Solicit and promote sales of Personal Financing(PF) products to achieve business KPIs

Primary Objective

• Solicit and promote sales of Personal Financing(PF) products to achieve business KPIs
• Deliver superior customer experience

Key Responsibilities

Sales

• Solicit and promote sales of PF products
• Achieve individual sales targets and contribute towards to achievement of Group targets
• Prepare and pro-actively execute sales plans for prospective customers, using internal marketing as well as self-generated leads
• Set appointments, carry-out sales call visits where necessary, prospecting and early engagement with new to bank customers
• Cross selling of other retail banking products such as ASB, Credit Cards, Deposits etc.

Customer Service

• Ensure high standard of customer experience in line with the quality and standards set by the Bank

Compliance

• Ensure compliance to the policies and procedures set by the Bank
• Protect the image and brand of the Bank

Operations

• Ensure that the physical sales centre or sales hub is well maintained in line with the quality and standards set by the Bank

Requirements

• Bachelor Degree - Any related field(s).
• 1 year of experience in sales and customer service related field
• Have the relevant licenses for the portfolio
• Highly motivated, winning attitude, success driven, self-initiated and able to work with minimal supervision
• Comfortable with engaging people, prefers doing sales and take personal responsibility on delivering results
• Strong selling and negotiation skills
• Strong interpersonal skills and service oriental
• Demonstrate initiative, perseverance and passion in delivering results within fast paced and highly demanding environment
• Ability to relate and connect to local community
• Good communication skills
• Basic understanding of finance and banking products
• Basic computer skills