Sales Advisor (Sales Commission up to RM4000)

HRX Petronas Expert; Seberang Perai; On-site; MYR 41,000 - 49,000; Full time

Benefits offered by this job

Accommodation place

Transport

Employee Training & Development

Sponsored Training & Workshops

Monthly KPI Rewards

Overtime Claims

Job summary

HRX Motosport is seeking a friendly, proactive Sales Advisor (Workshop) to be the frontliner of our automotive service centre. You will greet customers, understand vehicle needs, prepare quotes and guide them to suitable service packages while ensuring an excellent customer experience.

You will coordinate with technicians, provide progress updates and drive conversions to meet sales targets, with commissions up to RM4000. A strong customer focus and good communication are essential for success.

Qualifications

• Minimum 1–3 years of experience in customer service, sales, automotive or related industry.
• Experience in a workshop/service environment is an advantage.
• Strong communication and interpersonal skills.
• Able to explain products and services clearly to customers.

Responsibilities

• Attend to walk-in customers, phone calls, WhatsApp enquiries and social media enquiries.
• Greet customers and understand their vehicle service or repair needs.
• Propose service packages, quotations and repair recommendations to customers.
• Follow up on quotations and obtain approvals to increase conversion.
• Coordinate with mechanics to understand vehicle issues and job requirements.
• Provide customers with updates on inspection, repair progress and completion status.
• Promote servicing, maintenance packages and automotive products based on customer needs.
• Achieve individual and outlet sales targets.

Skills

Communication skills

Negotiation

Customer service

Sales oriented

Job description

Sales Advisor (Sales Commission up to RM4000)

HRX Motosport is an automotive service and workshop company dedicated to providing reliable, professional and quality automotive solutions to vehicle owners. We are looking for a friendly, proactive and target-driven Sales Advisor (Workshop) to be the frontliner of our automotive workshop. You will be responsible for welcoming customers, understanding their vehicle needs, coordinating service requests and converting enquiries into sales while ensuring an excellent customer experience.

Responsibilities:

Attend to walk-in customers, phone calls, WhatsApp enquiries and social media enquiries.

Greet customers professionally and understand their vehicle service or repair requirements.

Perform basic customer consultation and gather relevant vehicle information.

Prepare and explain service packages, quotations and repair recommendations to customers.

Follow up on quotations and pending customer approvals to increase conversion.

Coordinate with mechanics/technicians to understand vehicle issues and job requirements.

Provide customers with accurate updates on vehicle inspection, repair progress and completion status.

Recommend relevant servicing, maintenance packages and automotive products based on customer needs.

Achieve individual and outlet sales targets.

Maintain and update customer information and service history.

Conduct follow-ups with existing customers for scheduled servicing, maintenance and promotions.

Build long-term relationships with customers and encourage repeat visits.

Handle customer feedback, enquiries and complaints professionally.

Ensure customer concerns are communicated clearly to the workshop team.

Coordinate vehicle drop-off and collection processes.

Assist in preparing invoices, payment collection and relevant customer documentation.

Promote ongoing campaigns, packages and promotional offers.

Monitor sales performance, customer conversion and follow-up activities.

Maintain a clean, organised and professional customer service area.

Support the team in achieving overall workshop sales and customer satisfaction targets.

Requirements:

Minimum 1–3 years of experience in customer service, sales, automotive or related industry.

Automotive workshop/service centre experience is an advantage.

Strong communication and interpersonal skills.

Comfortable communicating with customers through WhatsApp, phone and face-to-face.

Sales-oriented with a strong focus on achieving targets.

Able to explain products/services clearly to customers.

Good negotiation and persuasion skills.

Customer-focused, friendly and professional.

Good problem-solving and complaint-handling skills.

Basic knowledge of automotive servicing is an advantage.

Comfortable working in a fast-paced workshop environment.

Able to work weekends or public holidays when required.

Positive attitude, proactive and willing to learn.

Statutory Contribution :

EPF/ KWSP/ SOCSO provided

Other Benefits:

Employee Training & Development

Sponsored Training & Workshops

Monthly Performance Incentives / KPI Rewards

Overtime Claims

Accommodation place

Transport

Opportunity to Grow with an Expanding Automotive Industry

Competitive Salary Package