Sales Administrator / Sales Coordinator

Tmaker Sales Sdn Bhd; Semenyih; On-site; MYR 28,000 - 39,000; Full time

Benefits offered by this job

EPF/SOCSO/EIS

Annual leave

Medical leave

Performance bonus

Career development

Job summary

TMaker Sales Sdn Bhd in Semenyih, Malaysia is seeking an organised Sales Administrator / Sales Coordinator to manage customer enquiries and drive accurate, well-coordinated orders from enquiry to delivery.

You will work closely with the Business Operation Manager and teams across sales, design, purchasing, production, QC, logistics and Accounts to ensure smooth order flow and excellent customer service.

Qualifications

• Organised, responsible and attentive to detail.
• Clear, professional communication with customers and colleagues.
• Comfortable using email, spreadsheets and digital record-keeping systems.
• Able to manage several orders, priorities and deadlines.
• Consistent follow-up and willingness to clarify incomplete information.
• A positive learning attitude and willingness to work across departments.

Responsibilities

• Respond to enquiries through WhatsApp, email and telephone.
• Clarify product requirements, quantities, sizes, customisation, budgets and delivery dates.
• Prepare quotations using approved pricing and follow up on customer decisions.
• Help customers understand available options with support from the relevant team.
• Prepare and maintain accurate quotations, sales orders and customer records.
• Check quantities, size breakdowns, colours, artwork references and delivery instructions.
• Record customer changes clearly and communicate them to the relevant teams.
• Keep enquiry status, order progress and follow-up actions up to date.
• Coordinate artwork and sample requests with designers and the relevant teams.
• Obtain and retain customer approvals before releasing work for production.
• Ensure purchasing and production teams receive complete, confirmed order information.
• Monitor progress and raise potential delays or issues early.
• Coordinate with QC and logistics on order readiness and delivery arrangements.
• Keep customers updated on their orders.
• Support payment follow-ups with Accounts.
• Assist with after-sales enquiries, complaints and repeat orders.

Skills

Organised

Attention to detail

Clear communication

Multi-order management

Follow-up discipline

Cross-department collaboration

Tools

Email

Spreadsheets

CRM systems

Job description

TMaker is a Malaysian company specialising in custom apparel, corporate uniforms, branded merchandise and promotional products. Since 2013, we have helped businesses, schools and organisations bring their brands to life through customised solutions.

We are looking for an organised, customer-focused Sales Administrator / Sales Coordinator who enjoys communicating with customers, managing details and helping orders run smoothly from enquiry to delivery.

The Opportunity

Based at our Semenyih office, you will help turn customer requirements into accurate, well-coordinated orders. You will work closely with the Business Operation Manager and our sales, design, purchasing, production, QC, logistics and Accounts teams.

Key Responsibilities

• Respond to enquiries through WhatsApp, email and telephone.
• Clarify product requirements, quantities, sizes, customisation, budgets and delivery dates.
• Prepare quotations using approved pricing and follow up on customer decisions.
• Help customers understand available options with support from the relevant team.

Order Administration & Accuracy

• Prepare and maintain accurate quotations, sales orders and customer records.
• Check quantities, size breakdowns, colours, artwork references and delivery instructions.
• Record customer changes clearly and communicate them to the relevant teams.
• Keep enquiry status, order progress and follow-up actions up to date.
• Coordinate artwork and sample requests with designers and the relevant teams.
• Obtain and retain customer approvals before releasing work for production.
• Ensure purchasing and production teams receive complete, confirmed order information.
• Monitor progress and raise potential delays or issues early.

Delivery & After-Sales Support

• Coordinate with QC and logistics on order readiness and delivery arrangements.
• Keep customers updated on their orders.
• Support payment follow-ups with Accounts.
• Assist with after-sales enquiries, complaints and repeat orders.

Who We Are Looking For

• Organised, responsible and attentive to detail.
• Clear, professional communication with customers and colleagues.
• Comfortable using email, spreadsheets and digital record-keeping systems.
• Able to manage several orders, priorities and deadlines.
• Consistent follow-up and willingness to clarify incomplete information.
• A positive learning attitude and willingness to work across departments.

Preferred Experience

• Sales administration, sales coordination, customer service or order processing experience.
• Exposure to apparel, uniforms, printing, corporate gifts, merchandise or manufacturing.
• Familiarity with quotations, sales orders, CRM or order-tracking tools.

You Will Succeed in This Role If You

• Enjoy helping customers and keeping them informed.
• Check details carefully before passing work to the next team.
• Follow up until an issue is resolved.
• Stay organised when handling multiple orders.
• Take ownership of your work and communicate problems early.
• Enjoy seeing a customer's idea become a finished product.

Why Join TMaker?

• Basic salary of RM2,500-RM3,500 per month, based on experience, plus commission.
• EPF, SOCSO and EIS contributions.
• Annual leave and medical leave.
• Performance bonus and annual bonus.
• Training and career development.
• Opportunities to progress into senior sales coordination or sales operations roles, based on performance and business needs.
• Friendly and supportive team environment.
• Team-building activities and company trips.

Working Hours and Location

Full-time, on-site at TMaker's Semenyih office, Selangor.

Monday to Friday: 9.00am-6.00pm

Saturday: 9.00am-1.00pm

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Founded in 2013, TMaker Sales Sdn Bhd is a Malaysia-based custom apparel, corporate uniform and branded merchandise company. We support companies, schools, organisations and events with end-to-end solutions, from consultation and design to product development, production, quality control and delivery. With our Kuala Lumpur showroom and Semenyih production facility, our teams work closely across sales, design, sourcing and manufacturing. We are building a responsible, learning-focused workplace where people can grow practical skills and build long-term careers in apparel, merchandise and corporate branding.

Founded in 2013, TMaker Sales Sdn Bhd is a Malaysia-based custom apparel, corporate uniform and branded merchandise company. We support companies, schools, organisations and events with end-to-end solutions, from consultation and design to product development, production, quality control and delivery. With our Kuala Lumpur showroom and Semenyih production facility, our teams work closely across sales, design, sourcing and manufacturing. We are building a responsible, learning-focused workplace where people can grow practical skills and build long-term careers in apparel, merchandise and corporate branding.

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What can I earn as a Sales Administrator