Sales Admin Executive

Starpark Sdn. Bhd.; Selangor; On-site; MYR 39,000 - 73,000; Full time

Benefits offered by this job

EPF

SOCSO

EIS

Medical and Hospitalisation Leave

Annual Leave

Training Provided

Job summary

Starpark Sdn. Bhd. is seeking a detail-oriented customer service professional for an evening shift (3:00 PM–12:00 AM) handling multi-channel inquiries and end-to-end order processing.

You will manage pricing accuracy, quotes, and deliveries using Sage 200, while communicating product information and resolving issues to ensure customer satisfaction. The role requires English and Mandarin proficiency, strong written and verbal communication skills, and experience with CRM systems or basic

Qualifications

• A 'right first time' attitude when entering complex orders with varying requirements.
• Proficient in written and spoken English; able to communicate in Mandarin.
• Comfortable managing high-volume messaging across WhatsApp and professional email platforms.
• Excellent written and verbal communication; translate customer needs into clear internal instructions.
• Capable of working independently during the evening shift while maintaining links to other departments.
• Prior experience with CRM and basic accounting systems is a plus.
• Working hours are 3:00 PM to 12:00 AM (Midnight).

Responsibilities

• Act as the primary contact for customers across Email, WhatsApp, and phone when needed.
• Oversee end-to-end order processing, pricing accuracy, discounts, and SKU selection; manage key account orders.
• Enter and administer sales orders; verify pricing, issue quotes, and schedule deliveries using Sage 200.
• Distribute product and pricing information by email, including price lists and promos.
• Provide technical guidance on basin taps, bath taps, shower mixers, thermostatic valves, and related accessories.
• Record all customer requirements and special instructions in system comments to prevent errors.
• Offer support on product spares and order status; liaise with Warehouse and Stock Control to verify availability and expedite urgent requests.
• Resolve customer issues to ensure high satisfaction and professional service.

Skills

Attention to Detail

English proficiency

Mandarin proficiency

Tech savviness

Communication

Adaptability

CRM basics

Job description

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Attention to Detail: A "right first time" attitude when entering complex orders with varying requirements.

English and Mandarin: Proficient in the written and spoken English and the spoken Mandarin language.

Technology Savvy: Comfortable managing high-volume messaging across WhatsApp and professional email platforms.

Communication: Excellent written and verbal communication skills; ability to translate customer needs into clear internal instructions.

Adaptability: Capable of working independently during the evening shift while maintaining strong links to other departments.

Added Advantage: Prior experience in using Customer Relationship Management (CRM) Systems and Accounting Systems at a basic level.

Working Hours: 3:00 PM to 12:00 AM (Midnight)

Requirement

• Attention to Detail: A "right first time" attitude when entering complex orders with varying requirements.

• English and Mandarin: Proficient in the written and spoken English and the spoken Mandarin language.

• Technology Savvy: Comfortable managing high-volume messaging across WhatsApp and professional email platforms.

• Communication: Excellent written and verbal communication skills; ability to translate customer needs into clear internal instructions.

• Adaptability: Capable of working independently during the evening shift while maintaining strong links to other departments.

• Added Advantage: Prior experience in using Customer Relationship Management (CRM) Systems and Accounting Systems at a basic level.

• Working Hours: 3:00 PM to 12:00 AM (Midnight)

Responsibility

• Multi-Channel Communication: Act as the primary point of contact for customers, managing inquiries via Email, WhatsApp, and if needed by phone.

• Customer Order Management & Oversight: Supervise the end-to-end order processing cycle, ensuring accuracy in pricing, discounts, and SKU selection. Manage "key account" orders that require bespoke handling or specialized documentation. Manage customer backorders and ensure prompt fulfillment once stock becomes available.

• Order Entry & Administration: Accurately process sales orders, verify pricing, issue quotes, prepare dispatch notes via Sage 200, and schedule deliveries.

• Product Information Management: Distribute product and pricing information by email, including price lists and promotional leaflets.

• Product Technical: Provide technical guidance for basin taps, bath taps, shower mixers, thermostatic valves, concealed shower systems, cartridges, hoses, shower heads and related accessories.

• Detailed & Thorough: Provide an excellent level of service by resolving customer needs efficiently and effectively. Ensure all specific customer requirements and "special instructions" are clearly noted in the system comments to prevent fulfilment errors.

• Technical Assistance: Provide support regarding product spares & general order status updates.

• Internal Liaison: Coordinate with the Warehouse and Stock Control teams via our internal communication platforms to verify availability and expedite urgent requests.

• Problem Solving: Resolve customer issues efficiently, ensuring a high level of satisfaction and professional service.

Benefits

• EPF
• SOCSO
• EIS
• Medical and Hospitalisation Leave
• Annual Leave
• Training Provided