Sales Operations Coordinator

Hock Soon Seng Sdn Bhd; Ipoh; On-site; MYR 27,000 - 40,000; Full time

Benefits offered by this job

EPF

SOCSO

Annual Leave

Medical Leave

Job summary

Hock Soon Seng Sdn Bhd in Ipoh is seeking an energetic Administrative and Sales Support to assist the sales team with day-to-day operations, data entry, and customer liaison. You will coordinate orders, prepare quotes, and maintain accurate client records.

Proficiency in MS Office and fluency in English, Mandarin, and Bahasa Malaysia are essential to serve a diverse client base and collaborate with internal teams on timely delivery and responsive service.

Qualifications

• Provide administrative and sales support to the sales team.
• Maintain customer databases and sales records with accuracy.
• Coordinate the order processing cycle from receipt to delivery and liaise with internal/external stakeholders.
• Serve as a primary contact for customer inquiries via phone, email, and in person.
• Communicate effectively with clients, suppliers, and internal teams.
• Proficient in MS Word, Excel, PowerPoint, Outlook for documents and analysis.
• Fluent in English, Mandarin, and Bahasa Malaysia to interact with diverse customers.

Responsibilities

• Provide comprehensive administrative and sales support to the sales team, ensuring smooth daily operations and efficient workflow.
• Manage and process sales orders accurately and promptly, coordinating with relevant departments to ensure timely delivery.
• Prepare sales quotations, proposals, and presentations, ensuring documentation is accurate and professional.
• Maintain and update customer databases and sales records, ensuring data integrity and timely reports.
• Act as a primary contact for customer inquiries, delivering excellent service and escalating complex issues as needed.
• Collaborate with marketing to keep sales materials up-to-date and accessible to the sales force.
• Monitor inventory levels and liaise with procurement to meet sales demands.
• Generate regular sales reports and present insights to sales management.

Skills

Administrative support

Sales support

Sales database management

Order processing

Customer service

MS Office

Languages

Tools

Microsoft Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Provide comprehensive administrative and sales support to the sales team.

Manage and maintain the sales database, ensuring accuracy and completeness of customer information, sales activities, and order history.

Coordinate the order processing cycle from receipt of order to delivery, liaising with internal departments (e.g., logistics, finance) and external suppliers to ensure timely fulfillment.

Act as a key point of contact for customer inquiries, providing prompt and professional responses via phone, email, and in person, and escalating issues as needed.

Maintain effective communication channels with clients, suppliers, and internal teams, ensuring smooth information flow and strong working relationships.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for document creation, data analysis, and presentation preparation.

Excellent verbal and written communication skills in English, Mandarin, and Bahasa Malaysia to effectively interact with a diverse customer base and internal stakeholders.

Demonstrated ability to provide effective sales support, including managing schedules, coordinating meetings, and handling correspondence.

Requirement

• Provide comprehensive administrative and sales support to the sales team.
• Manage and maintain the sales database, ensuring accuracy and completeness of customer information, sales activities, and order history.
• Coordinate the order processing cycle from receipt of order to delivery, liaising with internal departments (e.g., logistics, finance) and external suppliers to ensure timely fulfillment.
• Act as a key point of contact for customer inquiries, providing prompt and professional responses via phone, email, and in person, and escalating issues as needed.
• Maintain effective communication channels with clients, suppliers, and internal teams, ensuring smooth information flow and strong working relationships.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for document creation, data analysis, and presentation preparation.
• Excellent verbal and written communication skills in English, Mandarin, and Bahasa Malaysia to effectively interact with a diverse customer base and internal stakeholders.
• Demonstrated ability to provide effective sales support, including managing schedules, coordinating meetings, and handling correspondence.

Responsibility

• Provide comprehensive administrative and sales support to the sales team, ensuring smooth daily operations and efficient workflow.
• Manage and process sales orders accurately and promptly, from initial receipt to final fulfillment, coordinating with relevant departments to ensure timely delivery.
• Prepare sales quotations, proposals, and presentations, ensuring all documentation is accurate, professional, and aligned with company standards.
• Maintain and update customer databases and sales records, ensuring data integrity and providing timely reports on sales activities and performance metrics.
• Act as a primary point of contact for customer inquiries, providing excellent service and support, and escalating complex issues to the appropriate sales personnel.
• Collaborate with the marketing team to ensure sales materials are up-to-date and readily available to the sales force.
• Monitor inventory levels and liaise with the procurement team to ensure adequate stock of products to meet sales demands.
• Generate regular sales reports, analyzing data to identify trends, opportunities, and areas for improvement, and presenting findings to sales management.

Benefits

• EPF
• SOCSO
• Annual Leave
• Medical Leave