Sales Administration Executive

ICA Plastic Industries; Ipoh; On-site; MYR 45,000 - 78,000; Full time

Benefits offered by this job

Staff Discount

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

EIS

Annual Bonus

Medical Insurance

Training Provided

Performance Bonus

Company Trip

5 Working Days

Job summary

ICA Plastic Industries seeks an experienced coordinator to support executives and drive sales coordination in a manufacturing setting. The role emphasizes customer interactions, data accuracy, and process optimization.

The candidate will manage client communications, process quotations, and oversee related administrative tasks while ensuring adherence to ISO and safety standards. This is an on-site position in Ipoh with competitive benefits.

Qualifications

• Minimum degree in Business Administration, Sales, or related field. Master degree is an advantage.
• 3+ years of relevant experience in executive support or sales coordination, preferably in a manufacturing or industrial environment.
• Strong communication and interpersonal skills; confident interacting with customers and internal teams.
• Proficient in Microsoft Office.
• Ability to multitask, prioritize, and stay composed under pressure.
• High level of discretion, professionalism, and reliability.

Responsibilities

• Identify growth areas and develop strategies to generate new business with existing and new customers.
• Deliver excellent customer service by responding promptly to inquiries and maintaining strong relationships.
• Coordinate and prioritize customer requirements, including samples, quotations, and delivery lead times.
• Supervise daily sales department administrative procedures and optimize processes.
• Manage the MES system, ensuring accuracy and support for operations.
• Ensure timely submission of sales admin reports and dashboards.
• Coach staff to maximize efficiency and performance.
• Coordinate cross-department communication on customer orders and job sheets.
• Review and amend Job Sheet details and communicate with production.

Skills

Executive support with customer interf

Sales coordination

Interpersonal communication

Multitasking

Discretion and professionalism

Education

Bachelor's degree in Business Administration or related field

Master's degree (advantage)

Tools

Microsoft Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Minimum Degree in Business Administration, Sales, or related field and Master holder with an advantage.

3+ years of relevant experience in executive support or sales coordination, preferably in a manufacturing or industrial environment.

Strong communication and interpersonal skills - must be confident interacting with both customers and internal teams.

Proficient in Microsoft Office.

Ability to multitask, prioritize, and remain calm under pressure.

High level of discretion, professionalism, and reliability.

Requirement

• Minimum Degree in Business Administration, Sales, or related field and Master holder with an advantage.
• 3+ years of relevant experience in executive support or sales coordination, preferably in a manufacturing or industrial environment.
• Strong communication and interpersonal skills - must be confident interacting with both customers and internal teams.
• Proficient in Microsoft Office.
• Ability to multitask, prioritize, and remain calm under pressure.
• High level of discretion, professionalism, and reliability.

Responsibility

• Assist in Identify potential growth areas, develop, conceptualize, and implement strategies to generate new business with both new and existing customers.
• Deliver excellent customer service by responding promptly to customer inquiries and requests while maintaining strong relationships with key customers.
• Coordinate and prioritize customer requirements, including sample requests, new product/job development, quotation requests, and delivery lead time monitoring to ensure timely execution and customer satisfaction.
• Supervise daily support of Sales Department operation issues and plan the most efficient administrative procedures.
• Manage and maintain the MES system, ensuring its accuracy, functionality, and effective support for business operations.
• Monitor and ensure all sales admin reports are submitted on time.
• Assess staff performance and provide coaching and guidance to ensure maximum efficiency.
• Act as a communicator across departments on customer’s order arrangement.
• Constantly review and check Job Sheet details accurately and in a timely manner and serve as a backup for Job Sheet issuance.
• Verify quotations and sales confirmations to customers accurately and in a timely manner.
• Supervising on staff attending to sales general enquiries, quotation proposals, and customer service needs via phone, mail, and email correspondences.
• Maintain constant contact with existing and potential customers to ensure maximum customer satisfaction.
• Follow up the artwork development and prepare cylinder sales confirmation to customer accurately and serve as a communicator between customer and cylinder maker.
• Review and check the amendments to the Job Sheet and sales confirmation order when requested by customers and inform the production department before mass production.
• Prepare the details regarding new job development from customers accordingly and pass down the message to the team accurately.
• Constantly review material forecast process and planning according to customer needs.
• Supervise the sales, marketing, and customer care functions run effectively and efficiently- processing of orders, bills, coordination of logistics function, maintenance of proper records, database maintenance, general filing, etc.
• Manage and comply with ISO 9001:2015, ISO FSSC 22000, Occupational safety & health, environment & industry regulator requirements.
• Undertake all duties and responsibilities as instructed by superior.

Benefits

• Staff Discount
• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Annual Bonus
• Medical Insurance
• Training Provided
• Performance Bonus
• Company Trip
• 5 Working Days