Part-Time Clerical Assistant

Starpark Sdn. Bhd.; Selangor; Hybrid; MYR 33,000 - 56,000; Full time

Benefits offered by this job

EPF

SOCSO

EIS

Job summary

Starpark Sdn. Bhd. is seeking a customer-focused professional to manage multi-channel inquiries and end-to-end order processing. You will ensure pricing accuracy, manage key account orders requiring bespoke handling, and coordinate with warehouse for timely fulfillment.

You will provide product information, technical guidance on taps and accessories, and maintain clear documentation to prevent errors, while leveraging CRM and basic accounting familiarity to support operations.

Qualifications

• Right-first-time attitude when handling complex orders.
• Proficient written and spoken English.
• Comfort with high-volume messaging via WhatsApp and email platforms.
• Ability to translate customer needs into internal instructions.

Responsibilities

• Act as the primary contact for customers via Email, WhatsApp, and phone when needed.
• Oversee end-to-end order processing, pricing accuracy, discounts, and SKU selection for key accounts.
• Process sales orders in Sage 200, verify pricing, issue quotes, and schedule deliveries.
• Distribute product information and price lists by email to customers.
• Provide technical guidance on taps, valves, and related accessories.
• Record customer requirements clearly to prevent fulfilment errors.
• Support on product spares and order status updates.
• Coordinate with Warehouse/Stock Control to verify availability.
• Resolve issues to maintain high customer satisfaction.

Skills

Attention to detail

English proficiency

Technology savviness

Communication

Adaptability

CRM systems

Tools

Sage 200

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Attention to Detail: A "right first time" attitude when entering complex orders with varying requirements.

English: Proficient in the written and spoken English language.

Technology Savvy: Comfortable managing high-volume messaging across WhatsApp and professional email platforms.

Communication: Excellent written and verbal communication skills; ability to translate customer needs into clear internal instructions.

Adaptability: Capable of working independently during the evening shift while maintaining strong links to other departments.

Added Advantage: Prior experience in using Customer Relationship Management (CRM) Systems and Accounting Systems at a basic level.

Working Hours: Morning, Afternoon, or Evening Shifts (Working hours can be discussed)

Responsibility

• Multi-Channel Communication: Act as the primary point of contact for customers, managing inquiries via Email, WhatsApp, and if needed by phone.

• Customer Order Management & Oversight: Supervise the end-to-end order processing cycle, ensuring accuracy in pricing, discounts, and SKU selection. Manage "key account" orders that require bespoke handling or specialized documentation. Manage customer backorders and ensure prompt fulfillment once stock becomes available.

• Order Entry & Administration: Accurately process sales orders, verify pricing, issue quotes, prepare dispatch notes via Sage 200, and schedule deliveries.

• Product Information Management: Distribute product and pricing information by email, including price lists and promotional leaflets.

• Product Technical: Provide technical guidance for basin taps, bath taps, shower mixers, thermostatic valves, concealed shower systems, cartridges, hoses, shower heads and related accessories.

• Detailed & Thorough: Provide an excellent level of service by resolving customer needs efficiently and effectively. Ensure all specific customer requirements and "special instructions" are clearly noted in the system comments to prevent fulfilment errors.

• Technical Assistance: Provide support regarding product spares & general order status updates.

• Internal Liaison: Coordinate with the Warehouse and Stock Control teams via our internal communication platforms to verify availability and expedite urgent requests.

• Problem Solving: Resolve customer issues efficiently, ensuring a high level of satisfaction and professional service.

Benefits

• EPF
• SOCSO
• EIS