Sales Admin Executive

SANY INTERNATIONAL DEVELOPING (M) SDN. BHD.; Petaling Jaya; In loco; MYR 45.000 - 67.000; Tempo pieno

Descrizione del lavoro

SANY INTERNATIONAL DEVELOPING (M) SDN. BHD. is seeking a Sales Support professional in Petaling Jaya to assist the sales team with inquiries, quotations, and order processing.

You will manage contracts, POs, and invoices, and ensure accurate CRM data and customer records. The role involves coordinating order fulfillment, tracking shipment schedules, and supporting reporting, meetings, and inventory coordination with warehouse teams.

Competenze

• Diploma or Bachelor's degree in Business Administration, Sales, Marketing, or a related field.
• Minimum of 1 year of experience in sales support, sales administration, or a similar role.
• Knowledge of the heavy equipment industry or related field is an advantage.
• Fresh graduates are welcome to apply.
• Preferred candidates who can communicate in Mandarin, English and Bahasa.

Mansioni

• Assist sales team with customer inquiries, quotations, and order processing.
• Prepare and manage sales documents, including contracts, purchase orders, and invoices.
• Ensure timely and accurate data entry in the CRM system and maintain customer records.
• Oversee order processing from start to finish and coordinate with warehouse and logistics.
• Serve as primary point of contact for customer inquiries and coordinate with teams for resolution.
• Provide administrative support with reports and presentations.
• Coordinate meetings, including customer site visits and internal sales meetings.
• Collaborate with warehouse to monitor inventory and inform sales strategies.
• Maintain compliant sales documents and records for audits.

Conoscenze

Customer service

Data entry

Communication

Multitasking

Formazione

Diploma or Bachelor’s degree in Business Administration, Sales, Marketing, or related field

Strumenti

CRM software

Descrizione del lavoro

Assist the sales team with customer inquiries, quotations, and order processing.

Prepare and manage sales documents, including contracts, purchase orders, and invoices.

Ensure timely and accurate data entry in the CRM system and maintain customer records.

Order Processing & Tracking:

Oversee order processing from start to finish, ensuring timely fulfillment.

Track order status, coordinate with the warehouse and logistics teams, and update customers on shipment schedules.

Handle order changes, cancellations, and manage any related customer concerns.

Customer Service:

Serve as the primary point of contact for customer inquiries, ensuring prompt and professional communication.

Address customer complaints or escalations in coordination with the sales and customer service teams.

Administrative Support:

Support the sales team with reports, presentations, and other necessary documentation.

Manage scheduling and coordinate meetings, including customer site visits and internal sales meetings.

Inventory Coordination:

Collaborate with the warehouse team to monitor inventory levels, manage stock allocation, and ensure product availability.

Prepare and maintain inventory reports to inform sales strategies.

Documentation & Compliance:

Ensure all sales documentation is compliant with company policies and industry regulations.

Maintain organized records for audits and compliance reviews.

Qualifications:

Diploma or Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.

Minimum of 1 years of experience in sales support, sales administration, or a similar role.

Knowledge of the heavy equipment industry or previous experience in a related field is an advantage.

Fresh graduate are well come to apply.

Preferred candidates who are able to communicate in Mandarin, English and Bahasa.

"We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."