SALE COORDINATOR

CARTON INDUSTRIES (JOHORE) SDN BHD; Johor Bahru; On-site; MYR 40,000 - 54,000; Full time

Job summary

Carton Industries (Johore) Sdn Bhd is seeking a proactive Sales Coordinator to join the sales team in Johor Bahru. This full-time role supports sales operations, handles orders, documentation, and customer communications to help drive revenue growth and customer satisfaction.

The position requires strong organization, excellent English communication, MS Office and CRM proficiency, and a diploma or degree in business administration or related field.

Qualifications

• Proven experience as a Sales Coordinator or in a similar administrative sales role within a manufacturing or industrial environment.
• Strong organizational and time management skills with the ability to manage multiple tasks simultaneously.
• Excellent written and verbal communication skills in English; proficiency in Malay and Mandarin is advantageous.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and CRM or sales management software.
• Attention to detail with the ability to maintain accuracy in data entry and documentation.
• Customer service orientation with a proactive approach to problem-solving.
• Knowledge of the packaging or carton industry is preferred but not essential.
• Ability to work collaboratively within a team environment and maintain professional relationships.
• Diploma or bachelor's degree in business administration, Sales, or a related field, or equivalent work experience.

Responsibilities

• Coordinate and process sales orders, ensuring accuracy and timely entry into company systems.
• Liaise between customers, sales representatives, and internal departments to facilitate smooth transactions.
• Prepare and maintain sales documentation, including quotations, invoices, and contracts.
• Track and monitor sales activities, order status, and delivery schedules to ensure customer expectations are met.
• Provide administrative support to the sales team, including scheduling, correspondence, and report preparation.
• Handle customer inquiries and resolve issues in a professional and timely manner.
• Maintain accurate records of sales transactions and customer information in the database.
• Assist in preparing sales presentations, proposals, and marketing materials as required.
• Coordinate with logistics and warehouse teams to ensure timely order fulfilment.
• Support the sales team with data analysis and performance reporting.

Skills

Organizational skills

Time management

Communication skills

Multilingual (English, Malay, Mandarin

Education

Diploma orBachelor's degree in business administration/Sales

Tools

Word

Excel

PowerPoint

CRM/sales software

Job description

About the role

We are seeking a Sales Coordinator to join the sales team at Carton Industries (Johore) Sdn Bhd. This is a full-time position based in Johor Bahru, Johor. As Sales Coordinator, you will play a crucial role in supporting our sales operations and ensuring the smooth execution of sales activities. This position is essential to maintaining efficient communication between our sales team, customers, and internal departments, directly contributing to the company's revenue growth and customer satisfaction objectives.

Key responsibilities

• Coordinate and process sales orders, ensuring accuracy and timely entry into company systems
• Liaise between customers, sales representatives, and internal departments to facilitate smooth transactions
• Prepare and maintain sales documentation, including quotations, invoices, and contracts
• Track and monitor sales activities, order status, and delivery schedules to ensure customer expectations are met
• Provide administrative support to the sales team, including scheduling, correspondence, and report preparation
• Handle customer inquiries and resolve issues in a professional and timely manner
• Maintain accurate records of sales transactions and customer information in the database
• Assist in preparing sales presentations, proposals, and marketing materials as required
• Coordinate with logistics and warehouse teams to ensure timely order fulfilment
• Support the sales team with data analysis and performance reporting

What we're looking for

• Proven experience as a Sales Coordinator or in a similar administrative sales role within a manufacturing or industrial environment
• Strong organizational and time management skills with the ability to manage multiple tasks simultaneously
• Excellent written and verbal communication skills in English; proficiency in Malay and Mandarin is advantageous
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and CRM or sales management software
• Attention to detail with the ability to maintain accuracy in data entry and documentation
• Customer service orientation with a proactive approach to problem-solving
• Knowledge of the packaging or carton industry is preferred but not essential
• Ability to work collaboratively within a team environment and maintain professional relationships
• Diploma or bachelor's degree in business administration, Sales, or a related field, or equivalent work experience

What we offer

We are committed to providing a supportive and dynamic work environment where our employees can thrive. We offer competitive compensation packages, opportunities for professional development and career progression within the sales department. Our company values employee wellness and maintains a collaborative workplace culture that encourages teamwork and innovation. We provide a full-time position with a structured work schedule and the opportunity to work with a reputable organization in the packaging industry.

About us

Carton Industries (Johore) Sdn Bhd is a leading manufacturer and supplier of high-quality carton and packaging solutions. We are committed to delivering excellence in products and services whilst maintaining strong relationships with our customers and stakeholders. With our base in Johor Bahru, we serve a diverse clientele across multiple industries. Our company is built on principles of integrity, reliability, and continuous improvement, making us a trusted partner in the packaging industry.