SaaS Customer Success Associate

Bukku Accounting; Kampung Malaysia Tambahan; Sur place; MYR 30 000 - 42 000; Plein temps

Résumé du poste

Bukku is seeking a Customer Success Executive in Kuala Lumpur to be the first point of contact for customers, answering questions about Bukku, guiding them through features, and ensuring issues reach the right team quickly. The role focuses on friendly support, thorough product knowledge, and proactive customer success.

You will interact via live chat and email, with occasional outbound calls, and contribute to knowledge base content as you learn the product and accounting basics.

Qualifications

• 1 to 5 years in a customer-facing role (entry-level for a fast-moving industry).
• Attentive and empathetic to customers' challenges.
• Strong written and verbal communication in English, plus Malay or Chinese.
• Tech-savvy and quick to learn new software.
• High attention to detail in written communication.
• Self-motivated and self-disciplined.

Responsabilités

• Provide friendly, responsive support to customers through live chat and email, occasionally with outbound calls.
• Build knowledge of Bukku platform to answer software questions and guide customers through features.
• Understand issues, resolve within scope, escalate complex cases with clear notes.
• Log and elevate bug reports and feature requests to the product team and follow up with customers.
• Contribute to help articles and FAQs based on recurring questions.
• Maintain good relationships with customers to ensure their business success.

Connaissances

Customer support

English proficiency

Malay or Chinese

Tech savvy

Attention to detail

Outils

CRM software

Description du poste

Bukku is seeking a Customer Success Executive in Kuala Lumpur to be the first point of contact for customers, answering questions about Bukku, guiding them through features, and ensuring issues reach the right team quickly. The role focuses on friendly support, thorough product knowledge, and proactive customer success.

You will interact via live chat and email, with occasional outbound calls, and contribute to knowledge base content as you learn the product and accounting basics.