Junior Customer Success & Onboarding Specialist

Cargobase Pte Ltd; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Cargobase Pte Ltd in Kuala Lumpur is seeking a Junior Customer Excellence Associate to assist in onboarding, implementation, and post-sales support. You will contribute to live projects, respond to customer queries, and help manage relationships under supervision.

The role emphasizes onboarding tasks, platform support, and building foundational customer engagement skills in a SaaS logistics context. This is an entry-level position with growth opportunities in customer success.

Qualifications

• 0-2 years of experience in customer support, onboarding, or implementation (internship or entry-level acceptable).
• Eagerness to build expertise in customer experience, implementation, and SaaS platforms.
• Strong communication skills and attention to detail.
• Prior experience in SaaS, logistics, freight forwarder, supply chain, or B2B platforms is a plus.

Responsibilities

• Assist in onboarding new customers with configuration documents, platform walkthroughs, and user setup.
• Shadow and gradually lead implementation tasks such as data mapping, test case execution, and go-live prep.
• Handle tier 1 support tickets via chat and email, escalating complex issues when needed.
• Maintain internal documentation and contribute to knowledge base and templates.

Skills

Communication skills

Attention to detail

Customer onboarding

SaaS platforms

Logistics / supply chain

Job description

Cargobase Pte Ltd in Kuala Lumpur is seeking a Junior Customer Excellence Associate to assist in onboarding, implementation, and post-sales support. You will contribute to live projects, respond to customer queries, and help manage relationships under supervision.

The role emphasizes onboarding tasks, platform support, and building foundational customer engagement skills in a SaaS logistics context. This is an entry-level position with growth opportunities in customer success.