Customer Success Manager Kuala Lumpur

Bridge.com.sg; Kuala Lumpur; On-site; MYR 55,800 - 133,920; Full time

Job summary

A recruitment service company in Kuala Lumpur is seeking a full-time Customer Success Manager. This role focuses on enhancing customer satisfaction and retention, analyzing customer data, and building strong relationships. Ideal candidates will possess a background in customer success or account management, along with a relevant degree. A competitive salary plus commission is offered.

Qualifications

• Proven track record in Customer Retention and Customer Service.
• Ability to work well in a team and to develop strong customer relationships.
• Experience in customer success, account management, or similar roles.

Responsibilities

• Lead efforts to increase customer satisfaction.
• Reduce customer churn and analyze customer data.
• Build and maintain strong customer relationships.

Skills

Customer Satisfaction

Relationship Building

Analytical Skills

Communication Skills

Problem-solving Skills

Education

Bachelor's or Master's degree in business, marketing, or related field

Job description

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

RM 5,000.00 - 12,000.00 (Malaysian Ringgit)

About the job Customer Success Manager Kuala Lumpur

Company Description

Bridge - Bridging People, Processes, And Perceptions is a free job and business investment matching and recruitment service located in Kuala Lumpur. We aim to work closely with SMEs that require our services as well as individuals looking for job and investment opportunities. Our ecosystem bridges people who are looking for new roles and employers looking for new talent while also providing an interactive approach to showcasing job seekers\' skills.

Role Description

This is a full-time on-site role for a Customer Success Manager. The Customer Success Manager will be responsible for leading efforts to increase customer satisfaction, reduce customer churn, analyze customer data to inform strategy, build and maintain strong customer relationships, and provide exceptional customer service.

Qualifications

• Customer Satisfaction, Relationship Building and Analytical Skills
• Proven track record in Customer Retention and Customer Service
• Strong communication and problem-solving skills
• Ability to work well in a team and to develop strong customer relationships
• Experience in customer success, account management, or similar roles
• Bachelor\'s or Master\'s degree in business, marketing, or related field
• Experience in the recruitment or human resources industry is a plus
• Knowledge of CRM software and data analysis tools is a plus

Basic Salary MYR $3500 plus Commission

We are an equal opportunity employer, and we do not discriminate owing to race, colour, creed, religion, gender, disability, age, citizenship, marital, or domestic/civil partnership status and sexual orientation.