Risk & Resolution Specialist

TDCX Malaysia; Malaysia; On-site; MYR 33,000 - 54,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical coverage

World-class workspaces

Learning and development plans

Flexible working arrangements

Direct public transport links

Job summary

TDCX Malaysia is seeking customer support professionals to assist customers across multiple channels, ensuring clear communication and effective issue resolution. The role emphasizes understanding customer needs and delivering strategic solutions with a focus on first-contact resolution.

Applicants should have a diploma or higher, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Diploma or degree in any field.
• 2 years of experience preferred; fresh graduates are encouraged to apply.
• Strong time management and multitasking abilities.

Responsibilities

• Provide excellent support to customers across all relevant channels.
• Identify customer needs and research existing issues to offer strategic solutions.
• Ensure first-contact resolution and follow-up with service partners and internal departments.
• Provide constructive feedback to improve tools, resources, procedures and guidelines.
• Deliver services to maximize customer satisfaction with the right procedures.
• Build sustainable relationships and go the extra mile.

Skills

Strong communication

Time management

Empathy

Multi-tasking

Education

Diploma or higher

Job description

TDCX Malaysia is seeking customer support professionals to assist customers across multiple channels, ensuring clear communication and effective issue resolution. The role emphasizes understanding customer needs and delivering strategic solutions with a focus on first-contact resolution.

Applicants should have a diploma or higher, strong communication skills, and the ability to multitask in a fast-paced environment.